Assistant Executive Housekeeper (FT)

Grand Traverse Resort and Spa; Acme; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to lead their team in ensuring a pristine environment for guests. This role involves setting standards for housekeeping operations, managing a large staff, and maintaining high levels of service and cleanliness throughout the resort. The ideal candidate will possess strong leadership skills, a background in hospitality, and a commitment to excellence. Join a vibrant team where your contributions will directly impact guest satisfaction and operational success, all while enjoying a dynamic work environment that values teamwork and communication.

Qualifications

• Bachelor’s degree preferred with significant hotel experience.
• Must manage a large staff and maintain high service standards.

Responsibilities

• Direct housekeeping operations ensuring cleanliness and order.
• Coordinate hiring and training of housekeeping staff.
• Conduct inspections and maintain inventory controls.

Skills

Staff Management

Customer Service

Communication Skills

Problem Solving

Education

Bachelor’s Degree

Associate’s Degree with 6 years of hotel experience

Tools

Microsoft Office

Property Management Software

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1594

Monday, February 10, 2025

SUMMARY

Assists with the directing of all housekeeping operations to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the Director of Housekeeping setting the standards and procedures for work of the housekeeping staff. Plans work schedules to ensure adequate service. Holding monthly meetings with housekeeping staff.
• Inspects and evaluates physical condition of establishment, including, but not limited to; guest floors, guest rooms, public lobbies, public washrooms, offices, condominiums and other areas.
• Coordinates the hiring of supervisors and support staff with the Director of Housekeeping needed to maintain the facility and grounds.
• Responsible for establishing and maintaining workable controls and inventory on: all linen-daily in/out records, issuing, guest supplies, uniforms, and cleaning supplies.
• Maintains established cost per occupied room levels as set by the DOHO and the Director of Housekeeping.
• Assists in answering incoming calls and directing to the proper areas, and keeps an accurate phone log of all calls to ensure each duty is taken care of properly.
• Maximizes productivity and minimizes wasted labor and other expenses.
• Corrects scheduling as related to occupancy, eliminating overtime or keeping it at a minimum should the need arise.
• Assists in daily assignments for housekeepers and oversees the housekeeping department.
• Addresses any and all complaints regarding housekeeping service and equipment.
• Assists in control of Lost and Found/Uniform room.
• Responsible for maintaining strong communication with all areas of the resort.
• Completes a daily walk-thru of the resort public areas, and guest rooms weekly (Hotel, Tower, and Condos) to ensure they meet the standards set forth from the Director of Housekeeping.
• Completes all assignments requested of you.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintains open line of communication with supervisor.
• Must understand and abide by environmental practices of the resort.

EDUCATION/EXPERIENCE

• Bachelor’s Degree preferred, Associate’s Degree with 6 years of hotel experience, with 3 years at a supervisory level, required.

OTHER SKILLS AND ABILITIES

• Must possess a valid MI Drivers License and be insurable by Grand Traverse Resort and Spa.
• Capable of managing a staff in excess of 75 employees.
• Must be proficient in all Microsoft Office Functions and have experience with Property Management Software.

SUPERVISORY RESPONSIBILITIES

Will plan, supervise, and be accountable for all employees’ daily activities. Is expected to schedule, evaluate, and discipline.

TYPICAL PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 40 pounds.
• Employee may stand for long periods of time.

TYPICAL MENTAL DEMANDS

• Perform assigned tasks and meet deadlines.
• Perform complex or varied tasks.
• Relate to others.
• Ability to handle sensitive situations and have difficult conversations.
• Influence people and make decisions.
• Direct, control and plan.
• Interact with public or co-workers in written form.
• Communicate orally.

WORKING CONDITIONS

The noise level varies from quiet to that of a mass crowd; it is not consistent.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and an oral drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.