Housekeeping Room Attendant

Northland Properties; Terrace; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Team member and family hotel discounts

Employee & Family Assistance Program (

RRSP Matching Program

Extended Health, Dental, Vision & Life

Complimentary Hotel Stays

Tuition Credit Program

Career Development and Internal Promot

Job summary

Sandman Hotel Group is seeking a dedicated Housekeeping Room Attendant to join our team. You will clean rooms to hotel standards, manage cleaning products knowledge, respond to guest inquiries with courtesy, and ensure security and privacy of guest spaces.

No prior education or experience required; training is provided. Excellent communication and a professional appearance are important. This role offers opportunities for career growth within our hospitality network.

Qualifications

• No education or experience required; training provided one-on-one.
• Ability to follow instructions.
• Good communication skills are an asset.
• WHMIS knowledge is an asset.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners.

Responsibilities

• Clean rooms according to Sandman Hotels standards.
• Maintain up-to-date knowledge of cleaning products and handling procedures.
• Respond to guests and staff inquiries, requests and complaints promptly and courteously.
• Record lost property and hand in to Supervisor/Manager at end of shift.
• Report maintenance and safety hazards to minimize risk.
• Operate and care for equipment responsibly.
• Report suspicious persons/activities in area of security.
• Check under bed, drawers, and closet for left behind items.
• Restock amenities and ensure coffee pots are clean and plugged in.
• Arrange furniture after guest use.
• Ensure security and privacy of guest rooms.
• Perform laundry tasks, transport laundry, sort and fold.
• Stock linen supply room for next day.
• Mend small repairs as needed.
• Perform Houseperson duties if required.

Skills

Excellent customer relations

Time-management

Adaptable to change

Exceed guest expectations

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We celebrate Housekeeping Room Attendants as the heart of our hotels. Without you, we simply could not open. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks'incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners

DUTIES

• Clean rooms according to Sandman Hotels standards
• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager
• Reports any maintenance issues including burned out light bulbs
• Check under bed, drawers, and closet for left behind articles and or trash
• Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities
• Clean coffee pots when needed, - ensures pots are plugged in
• Arrange furniture following use by guests
• Ensure security of guest rooms and privacy of guests
• Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.
• Remove laundry from dryers and fold immediately to prevent wrinkling.
• Stock linen supply room with clean linens for use for next day.
• Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs.
• Small mending repairs required as needed.
• Perform Houseperson duties if required.

APPLICABLE SKILLS

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

NPC uses AI enabled tools toassistwith application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminateon the basis ofdisability, veteran status or any other basis protected under federal,provincialor local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. NPC takes seriously its obligations under the Human Rights Code.