Housekeeping Manager

The Sidney Pier Hotel & Spa Ltd.; Sidney; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Dental Insurance

Extended medical insurance

Job summary

The Sidney Pier Hotel & Spa Ltd. is seeking a professional and detail-oriented housekeeping manager to join our team in Sidney, BC. You will supervise housekeeping staff, ensure high cleanliness standards, and coordinate with front office and maintenance to support efficient hotel operations.

We value leadership, strong communication, and the ability to thrive in a fast-paced hospitality environment. The role requires a proactive approach to guest satisfaction and cost control, with a focus on

Qualifications

• Completion of secondary school.
• A university degree or college diploma in hotel management, hospitality management, business administration, or a related field is preferred.
• Minimum of two years of progressively responsible housekeeping experience in a hotel or other hospitality environment, including previous supervisory or team leadership experience.

Responsibilities

• Supervise, coordinate, and support the daily activities of housekeeping staff, including room attendants, laundry attendants, and public area cleaners.
• Train, coach, and provide ongoing guidance to housekeeping employees to ensure quality standards and safe work practices are followed.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and safety standards are consistently maintained.
• Prepare staff work schedules, assign duties, and coordinate housekeeping operations with the front office and maintenance departments to support efficient hotel operations.
• Monitor employee performance, provide coaching and feedback, and assist with performance evaluations and disciplinary processes when required.

Skills

Leadership

Communication

Time management

Team leadership

Education

Bachelor's degree in hotel management or related field

Tools

Microsoft Office

Housekeeping management software

Job description

Volunteer Experience · Work Experience · Work & Career

Business Name: The Sidney Pier Hotel & Spa Ltd.

Number of Available Positions: 1

Terms of Employment: Permanent, Full-Time (30-40 h/w)

Wage: $24.00

Benefits: Dental Insurance, Extended medical insurance

Language of Work: English

Work Location: Sidney, BC

Company Profile:
The Sidney Pier Hotel & Spa is a vibrant and welcoming workplace located in the picturesque coastal town of Sidney, British Columbia. The Sidney Pier Hotel & Spa is a luxurious waterfront retreat that seamlessly combines sophisticated design with a relaxed and welcoming atmosphere. Renowned for providing a unique and unforgettable experience, we take pride in standing apart from other hotels.

We are seeking a professional and detail-oriented housekeeping manager to join our team at The Sidney Pier Hotel & Spa. The ideal candidate is an organized and proactive leader with strong communication and leadership skills, the ability to thrive in a fast-paced hospitality environment, and a commitment to maintaining high standards of cleanliness, quality, and guest satisfaction.

Job Duties and Responsibilities:

• Supervise, coordinate, and support the daily activities of housekeeping staff, including room attendants, laundry attendants, and public area cleaners.
• Train, coach, and provide ongoing guidance to housekeeping employees to ensure quality standards and safe work practices are followed.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and safety standards are consistently maintained.
• Prepare staff work schedules, assign duties, and coordinate housekeeping operations with the front office and maintenance departments to support efficient hotel operations.
• Monitor employee performance, provide coaching and feedback, and assist with performance evaluations and disciplinary processes when required.
• Maintain adequate inventories of cleaning supplies, linens, and housekeeping equipment, and coordinate replenishment as needed.
• Recommend or arrange maintenance, repairs, or replacement of furnishings, fixtures, and equipment when deficiencies are identified.
• Assist with departmental budgeting, monitor housekeeping supply usage, and help control operational costs.
• Respond promptly and professionally to guest requests and housekeeping-related concerns to ensure a high standard of guest satisfaction.
• Develop, implement, and ensure compliance with housekeeping procedures, hotel policies, and applicable health, sanitation, and workplace safety regulations.
• Assist with hiring and onboarding new housekeeping staff as required.
• Perform housekeeping duties when necessary to support the department and maintain service standards.

Employment requirements:

• Completion of secondary school.
• A university degree or college diploma in hotel management, hospitality management, business administration, or a related field is preferred.
• Candidates without the specified post-secondary education may be considered if they possess extensive experience as a housekeeping or cleaning supervisor.
• Minimum of two years of progressively responsible housekeeping experience in a hotel or other hospitality environment, including previous supervisory or team leadership experience.
• Proficiency in Microsoft Office; experience with housekeeping management software is considered an asset.
• Knowledge of cleaning methods, sanitation procedures, workplace safety requirements, and the safe handling of cleaning chemicals and equipment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as operationally required.

Work Conditions:

• Fast-paced, service-oriented work environment.
• Prolonged standing and walking throughout the shift.
• Frequent bending, twisting, and repetitive motions.
• Manual handling and lifting of materials weighing up to 30 lbs (13.6 kg).
• Exposure to cleaning chemicals and potentially infectious materials while following established safety procedures.

Personal Suitability:

• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness and service quality.
• Strong leadership, organizational, and time management skills.
• Ability to prioritize tasks, solve problems effectively, and perform well in a fast-paced environment.

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

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