Housekeeping Supervisor

Sandman Hotel Group; London; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Team Discounts

Employee Referral Bonus Program

Career Development

Internal Promotion Opportunities

Tuition Credit Program

Extended Health, Dental, Vision & Life

Complimentary Hotel Stays

RRSP Matching Program

Employee Assistance Program

Discounts on dining and resorts

Job summary

Sandman Hotel Group in London, Ontario, is looking for a Housekeeping Supervisor to oversee daily cleaning operations and ensure the highest standards of room and public area cleanliness. You will report to the Executive Housekeeper and lead a team to deliver exceptional guest experiences.

The role requires strong leadership, organizational skills, and the ability to work in a fast-paced hospitality setting.

Qualifications

• Excellent customer relations.
• Superior time management and organizational skills.
• Strong interpersonal skills with leadership ability.
• Positive attitude and ability to motivate a team.

Responsibilities

• Oversee day-to-day operation of the Housekeeping Department in the absence of the Housekeeping Manager.
• Supervise all housekeeping staff to maintain high cleanliness and service standards.
• Inspect guest rooms and public areas for quality control.
• Perform cleaning tasks when staffing levels are insufficient.
• Schedule Room Attendants, Public Area cleaners and Laundry staff.
• Carry out closing supervisory duties when required.
• Maintain proper lost and found procedures.

Skills

Customer relations

Time-management

Leadership ability

Adaptability under pressure

Tools

MS Word

Excel

Internet

Job description

Job Description

P roud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE: Full Time

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Housekeeping Supervisor, in the absence of the Executive Housekeeper, will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem-solving, and decisiveness are critical for success in this role. This role will report directly to the Executive Housekeeper.

JOB REQUIREMENTS:

• Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
• Superior time management and organizational skills
• Strong interpersonal skills with an emphasis on leadership ability
• Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
• Knowledge of computers including MS Word, Excel and Internet
• Knowledge of health and safety standards
• Minimum 3 years housekeeping experience
• Knowledge of laundry operations

DUTIES:

• In the absence of the Housekeeping Manager, you are responsible for the day-to-day operation of the Housekeeping Department
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
• Conduct guest room and public area inspections
• When required, in the absence of adequate staffing levels, you will be required to clean rooms
• Scheduling for Room Attendants, Public Area cleaners and Laundry staff in the absence of the HM and HS
• Perform closing Supervisory duties in the absence of the HM and HS
• Maintain proper lost and found procedures.
• Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Sandman Hotel Groupuses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Groupis an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Groupdoes not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail] . Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code. Allinterviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.