Housekeeping Assistant Manager (Full Time -Year Round)

Priority Dispatch Corp.; Area C (Silver Star); On-site; CAD 45,000 - 50,000; Full time

Job summary

Priority Dispatch Corp. is seeking a hospitality supervisor to lead housekeeping teams at Silver Star Mountain, BC. You will train staff, supervise supervisors, and drive engagement while ensuring rooms and public areas meet high standards.

Responsibilities include scheduling, payroll, inventory, and daily task assignment, with emphasis on safety and guest satisfaction in a resort setting. Prior customer service experience is essential.

Qualifications

• Minimum 2 years’ experience in a supervisory or management role.
• Basic understanding of Microsoft Suite, reservation and housekeeping software.
• Valid Class 5 BCDL required.
• Health and safety in the workplace is understood and applied.
• Physical mobility and stamina required to perform duties.
• Professional positive attitude is required.
• Excellent time management skills.
• Previous customer service experience.
• Skilled communication skills.
• Strong organizational skills.
• Criminal Record Check current within 3 months of start date.
• WHMIS is an asset.

Responsibilities

• Training and mentoring of staff.
• Manage all housekeeping staff including supervisors, ensuring duties are performed to a high standard.
• Focus on Employee Engagement through feedback, staff appreciation and recognition.
• Support supervisors in conducting performance reviews.
• Assist in hiring seasonal staff including supervisors, team leads and room attendants.
• Liaise with Front Desk/Management to ensure best guest experience.
• Oversee daily scheduling and payroll when assigned.
• Complete weekly inventory and stock ordering.
• Ensure documentation is completed to a high standard.

Skills

Staff supervision

Customer service

Communication

Time management

Organizational skills

Health and safety awareness

Criminal Record Check

Professional attitude

Problem solving

Team leadership

Tools

Microsoft Suite

Reservation software

Housekeeping software

Job description

Job Details

Job Location: Silver Star Mountain, BC V1B 0S4

Salary Range: $45,000.00 - $50,000.00 Salary/year

Job Category: Hospitality - Hotel

Responsibilities

Team management/Employee relations

• Training and mentoring of staff
• Manage all housekeeping staff including supervisors, ensuring all required duties are being performed to a high standard
• Focus on Employee Engagement through feedback, staff appreciation and recognition
• Supports supervisors in conducting performance reviews
• Seeks and values the input of others during routine tasks, projects or when making decisions
• Assist in the hiring of seasonal staff including supervisors, team leads and room attendants

Initiative

• Able to prioritize tasks and find extra tasks to complete without direction
• Anticipates obstacles and thinks of next steps and alternatives before they arise
• Asks questions and does research to learn more about the issue

Problem Solving

• Knowledgeable about the unit types and an understanding of all room amenities
• Quick to adapt to issues with guest rooms/staff and provide the best solution
• Ensure maintenance issues and damages are reported and logged for repair
• Troubleshoot issues with amenities in guest rooms

Guest Service/Relations

• Liaise with Front Desk and Management to provide the best experience for guests
• Work with supervisors to ensure guest rooms are ready for arrival
• Conduct spot inspections to ensure guest rooms and common areas meet standard
• Knowledgeable on the resort and able to give guests accurate information
• Develop a customer focused team

Planning and Organization

• Conduct morning meetings with the supervisors
• Oversee supervisors with the daily assigning of teams and tasks
• Ensure all documentation is completed to a high standard
• Complete weekly inventory and ordering of stock
• Complete scheduling and payroll when assigned
• Continuously adapt priorities and responsibilities in response to changing needs

Knowledge, Skills and Abilities:

• Minimum 2 years’ experience in a supervisory or management role.
• Basic understanding of Microsoft Suite, reservation and housekeeping software.
• Valid Class 5 BCDL required.
• Have a clear understanding of the importance of health and safety in the workplace.
• Physical mobility and stamina required.
• Professional positive attitude is required.
• Excellent time management skills.
• Previous customer service experience.
• Skilled communication skills.
• Strong organizational skills.
• Criminal Record Check (current within 3 months of employment start date).
• Workplace Hazardous Materials Information System (WHMIS) is an asset.