Housekeeping Aide

The Salvation Army; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization is seeking a Housekeeper to join its team, responsible for ensuring cleanliness and safety within its facility. The role requires following established procedures for infection control while providing exceptional customer service to residents. Ideal candidates possess prior housekeeping experience and strong communication skills.

Qualifications

• Minimum grade 12 or High School education required.
• Previous Housekeeping experience.
• Ability to read, write English and communicate effectively.

Responsibilities

• Performs general housekeeping activities following health and safety guidelines.
• Maintains infection control and ensures resident safety.
• Participates in quality improvement of services.

Skills

Customer service

Communication

Infection control

Education

High School education

Tools

Basic computer knowledge

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION SUMMARY:

Reporting to the Facilities and Environmental Services Manager, the housekeeper performs general housekeeping activities within the established guidelines for health and safety, infection control and quality management.

The Housekeeper is required to perform their duties in a manner consistent with the Salvation Army Meighen Health Centre’s core values, ensure resident safety, and demonstrate customer service excellence while responsible for planning, implementation and evaluation of programs and services provided to the residents.

SPECIFIC RESPONSIBILITIES:

General Strategy:

• Provides all aspects of environmental cleaning in assigned work areas
• Using specified cleaning/disinfecting/sanitizing agents, maintains optimal levels of infection control within the work area
• Following standardized procedures, is responsible for all cleaning within resident rooms, common areas and service areas within the home
• Ensures privacy of residents during performance of duties
• Prepares room for new occupants following prescribed procedures to ensure readiness
• Participates in in-service programs arranged by the home
• Notifies supervisor when supplies are low, or equipment is malfunctioning
• Performs other tasks as assigned by the Manager.

Operations:

• Supports department in quality improvement of services
• Follows the departmental policies and procedures or safe usage guidelines for all equipment operation, cleaning and storage.
• Assists the FEM with operational problems and suggests corrective action.

Leadership:

• Adheres to MHC’s vision, mission, and values
• Follows MHC’s infection prevention and control policies and procedures
• Actively participates in the Continuous Quality Improvement/Risk Management Program

• Represents MHC in a positive manner
• Maintains a safe living and working environment through compliance with policies and procedures, rules and regulations governing facility safety and safety in the workplace.

Financial Accountability:

• Ensures appropriate utilization of all supplies and equipment
• Utilizes assigned equipment and supplies appropriately as per policies and procedures.

Human Resources:

• Participates in an effective orientation, and performance management process in accordance with The Salvation Army Meighen Health Centre’s standards for all employees within the food service department

• Models positive working relationships with the management, and co-workers adhering to the Respect in the Workplace policy
• Actively participates in the annual educational program for the food service department

• Demonstrates understanding of and compliance with the Employment Standards Act, Human Rights Act, collective agreement and MOHLTC Act as it applies to the food service department staff.

Health and Safety:

• Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and Meighen Health Centre’s Health and Safety plans, policies and procedures
• Actively participates in fire drills and emergency procedures
• Actively promotes a culture of safety for both residents and employees by participating in safety education and training, by reporting incidents or unsafe situations to his/her supervisor, and by complying with the MHC’s safe work procedures.

Community Relations:

• Promotes a positive working environment with the service providers working with and at the MHC
• Maintains positive communication between the MHC and the community.

Family and Resident Relations:

• Models and fosters an environment of positive customer service when interacting with residents and families.

Quality Management:

• Participates in quality and risk management program for the Environmental department
• Identified risks in a timely manner and according to MHC policy and applicable legislation.

Ministry of Health Compliance:

• Fosters good working relationships with relevant persons within the Ministry of Health and Long Term Care (MOHLTC)
• Knows and interprets MOHLTC legislation, regulation and process as it applies to the Environmental department
• Ensures that systems and processes are in place to achieve and sustain compliance as it applies to the Environmental department
• Understands relevant components of related legislation for staff, residents and families.

QUALIFICATIONS:

Education & Experience

• Minimum grade 12 or High School education
• Previous Housekeeping experience required
• Ability to read, write English
• Ability to effectively communicate with residents and staff
• Ability to work independently or as a team
• Strong customer service skills.

Competencies

• Ability to follow written and oral instructions in English;
• Ability to communicate effectively with staff and residents;
• Good understanding of chemical and equipment use;
• Ability to work independently or as a team;
• Good understanding of proper Environmental processes and infection control
• Basic computer knowledge, including online scheduling systems and Office 365 would be an asset.

Compensation:

The target hiring range for this position is $21.49 to $22.80 with a maximum of $24.11.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.