House Person (Casual) - Civic Hotel

Civic Hotel; Surrey; On-site; CAD 32,000 - 42,000; Full time

Job summary

The Civic Hotel in Surrey, BC, is seeking a dedicated House Person reporting to the Executive Housekeeper. The role focuses on cleaning public and back-of-house areas, delivering supplies to guests and room attendants, and assisting with guestrooms projects as needed.

Candidates should have at least 1 year of House Person experience in a premium or luxury hotel, excellent organization, and a detail-oriented approach.

Qualifications

• Minimum 1 year House Person experience in a premium or luxury hotel.
• Ability to stand for long periods and lift/bend as required.
• Flexible schedule and able to work alone or in a team.

Responsibilities

• Clean and maintain all Public area and back of house washrooms.
• Handle guest requests in a timely and professional manner.
• Remove trash, dirty items, linens, and transport to appropriate areas.
• Maintain guestroom amenities and linens on each floor.
• Deliver special items to guest rooms.
• Check electrical items are in working order and report damages.
• Wipe surfaces, dust, and remove marks from walls and furnishings.
• Clean and buff glass and mirror surfaces.
• Vacuum carpets and clean tile floors in all areas and corridors.
• Clean and maintain Elevators and Stairwells.
• Perform deep cleaning tasks as needed.
• Adhere to hotel safety, hygiene, and policy guidelines.
• Identify hazards and report irregularities promptly.
• Punctually report for duty in full uniform.
• Perform additional duties as assigned by management.

Job description

Role Summary

Reporting to the Executive Housekeeper, the House Person will be responsible for cleaning and maintaining all Public and back of house areas. This position will also deliver supplies to guests and room attendants, with some projects in the Guestrooms.

Key Accountabilities

1. Clean and maintain all Public area and back of house washrooms.

2. Handles guest requests in a timely and professional manner, ensuring guest needs are met.

3. Remove trash, dirty drinking glasses, dirty linen and terry from the service areas to the garbage bins and laundry department.

4. Maintain a supply of guestroom amenities and linens in storage areas on each of the guestroom floors.

5. Deliver special items for the guest rooms.

6. Check that all electrical items are in working order, reporting any damages or items not working.

7. Wipe all surfaces. Dust, polish and remove marks from walls and furnishings.

8. Clean and buff all glass and mirror surfaces.

9. Vacuum carpets and clean all tile floors in Public areas, back of house and Guestroom corridors.

10. Clean and maintain all Elevators and Stairwells.

11. Perform deep cleaning tasks as needed.

12. Perform all assigned duties and tasks in a timely and efficient manner in accordance with established company policies and procedures.

13. Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.

14. Ensures that all irregularities, potential and real hazards are identified and reported immediately.

15. Reports for duty punctually wearing complete uniform at all times.

16. Perform any other duties as assigned by management.

Education and Experience

A minimum of 1 year House Person experience in a premium or luxury hotel.

Skills and Abilities

• Highly organized with the ability to multitask in a fast paced environment.

• An eye for detail and a personal standard of perfection

• Ability to stand for long periods of time with continually having to bend and lift.

• Energetic, highly motivated and willing to learn to develop new skills.

• Ability to use communication devices.

• Must be able to work alone or in a group and have a flexible schedule