Front Desk & Housekeeping Associate

Kaizen Lab Inc.; Mount Currie; On-site; CAD 25,000 - 32,000; Part time

Job summary

Kaizen Lab Inc. is seeking a Front Desk & Housekeeping Associate for the Hitching Post Motel in British Columbia. The role is casual and involves greeting guests, check-ins/outs, reservations, and supporting housekeeping to maintain cleanliness standards.

You will operate the front desk systems, handle phone calls, process payments, coordinate with the motel manager, and ensure guest safety and satisfaction through friendly, efficient service.

Qualifications

• Previous guest services or reservations experience is asset.
• Experience with scheduling and managing emails.
• Strong attention to detail and cleanliness standards.
• Ability to lead and motivate a team daily.

Responsibilities

• Greet guests and assist with room check-in / check-out.
• Open front office, ensure computers and POS are running, manage calls.
• Receive bookings via Roomsy and maintain the booking calendar.
• Provide housekeeping support to maintain cleanliness of rooms and areas.
• Respond promptly to guest requests and safety concerns.
• Maintain records of tasks and supplies, notify for replenishment.

Skills

Front desk operations

Reservations management

Check-in / check-out

Guest services

Communication

Team leadership

Independent work

Attention to detail

Time management

Tools

Roomsy

POS system

Job description

Title:Front Desk & Housekeeping Associate

Department:Hitching Post Motel

Status: Casual

Pay Range: $18-23/hr

Reportingto: Motel Manager & Caretaker

Summary of Duties

Under the direction of the Motel Manager, the Front Desk Lead is responsible for offering friendly and efficient service at the front desk, managing reservations, and processing guest check-ins and check-outs. In addition, this role provides housekeeping support as needed to ensure guest rooms and common areas are maintained to cleanliness standards.

Key Deliverables and Expectations

Administrative Duties

• Maintain accurate records of completed tasks and supply usage.
• Ensure proper inventory levels by notifying supervisors when supplies need replenishment
• Contribute to a team environment by attending meetings and collaborating with colleagues.

Front office

• Open the front office and make sure the computer, printer, POS is upand running.
• Receive phone calls, follow up on voicemail from the previous day.
• Open Roomsy, our reservation software, to see the booking calendar.

Guest services

• Greeting guest and assist with room check-in / check-out
• Contact late arrivals, process manual payment with their permission, leave the invoice in the room and set up their lock box.
• Answer texts to give codes to late arrival guests
• Respond to guest requests for additional items or services promptly and courteously.
• Address guest concerns related to cleanliness and comfort professionally.
• Ensure guest safety and security by reporting any suspicious activities or safety hazards.

Reservations

• Check daily reservations and print off reservation Cards as needed for the day.
• Adjust housekeeping scheduling as new reservations come through.
• Confirm if there are any late arrivals for that day and make a note for the evening shift.
• Do call backs or emails for those seeking to book a room(s)

Housekeeping Operations

• Clean and sanitize guest rooms, including bathrooms, bedrooms, and kitchenettes as applicable.
• Dust and polish furniture, vacuum carpets, and mop floors.
• Restock supplies such as toiletries, towels, and linens.
• Remove and dispose of trash and recyclables appropriately.
• Launder and fold linens, towels, and other washable items as needed.
• Attend all shifts on time, complete tasks within assigned deadlines, and communicate effectively and promptly with management and colleagues.

Facility Inspection and Maintenance

• Inspect rooms and common areas regularly to ensure they meet cleanliness and presentation standards.
• Report maintenance issues or damages to the appropriate department for resolution.
• Assist in organizing lost and found items and maintaining inventory records.

Health and Safety Compliance

• Adhere to all health, safety, and sanitation protocols.
• Use cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
• Participate in periodic safety training and drills.

Other Duties

• Perform other related duties as assigned by the supervisor or management.

Experience and Attributes

• Previous guest services or reservations experience is an asset.
• Experience with scheduling.
• Working knowledge with booking platforms and managing emails.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Ability to work independently and lead and motivate a team to accomplish daily goals.
• Previous housekeeping or cleaning experience is an asset.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Ability to work independently and efficiently in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to lift, carry, and move heavy items (30lbs) as required (e.g., linens, cleaning supplies).
• Clear Criminal Record Check.