Hotline Response Advocate

WorkInNonProfits; Canada; Hybrid; CAD 36,000 - 41,000; Full time

Benefits offered by this job

Remote work environment

Equipment provided for home office

Job summary

The Canadian Centre to End Human Trafficking seeks a bilingual Hotline Response Advocate for remote work in Canada. The role supports survivors via English and French calls, chats, and emails, delivering trauma-informed crisis response and referrals.

Full-time and part-time positions are available with mandatory training and a competitive benefits package. Start date is Oct 13, 2026, with ongoing professional development and remote work setup provided.

Qualifications

• At least one year of relevant experience in social services or crisis response.
• Fluent in English and French; written and spoken.
• Ability to provide trauma-informed, survivor-centered support.
• Strong communication and de-escalation skills.
• Ability to maintain confidentiality and accurate documentation.

Responsibilities

• Respond to English and French calls, chats, emails, and other signals from survivors and partners.
• Apply hotline response protocols to ensure trauma-informed support.
• Provide emotional support and crisis de-escalation.
• Assess safety concerns and coordinate appropriate responses.
• Document notes clearly and timely.
• Participate in training and resource development.

Skills

French language proficiency

Trauma-informed communication

Crisis de-escalation

Emotional support

Multitasking across screens

Tools

Call management software

Case management software

Job description

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Hotline Response Advocate
Canadian Centre to End Human Trafficking
Work From Home -From Anywhere

closing today (Fri, 21 Aug)
part time • 28.12/hour + 5% overnight premium, plus a competitive benefits package

Role:Bilingual (French/English) hotline response advocate, full-time and part-time
Employer:Canadian Centre to End Human Trafficking
Employment type:Permanent position
Shift description:

• Full-time consists of 5 shifts/week, 42.5 weekly scheduled hours, 40 weekly paid hours
• Part-time consists of 3 shifts/week, 25.5 weekly scheduled hours, 24 weekly paid hours.

Job location:Remote, must be eligible to work and live in Canada
Reports to:Hotline response managers
Salary:$28.12/hour + 5% overnight premium, plus a competitive benefits package
Start date:Tuesday, October 13, 2026
Mandatory training:October 13, 2026 – October 23, 2026

About the Centre

Founded in 2016, The Canadian Centre to End Human Trafficking (The Centre) is a national charity dedicated to ending all forms of human trafficking in Canada. We work to drive systemic change by partnering with people with lived experience, all levels of government, frontline service providers, and private sector organizations to advance effective, evidence-informed practices. Our work strengthens the national anti-human trafficking movement through education and awareness, policy and advocacy, research and data collection, and the convening and sharing of knowledge across sectors.

In 2019, The Centre launched the Canadian Human Trafficking Hotline, a confidential, multilingual, 24/7 service that supports victims and survivors by connecting them to immediate, local resources of their choosing — including social services, legal supports, or law enforcement if they wish. The Hotline also accepts third-party tips from the public.

The role

The Centre is seeking passionate and skilled individuals to join our frontline team as part-time English-French Bilingual Hotline Response Advocates with the Canadian Human Trafficking Hotline.

While The Canadian Centre to End Human Trafficking is based in Toronto, our work is national in scope, and all positions are remote/work-from-home. The Centre provides the necessary work equipment; however, candidates must have access to a secure internet connection and a private, personal workspace.

Key responsibilities

The Hotline Response Advocate plays a vital role in providing trauma-informed, survivor-centred, and timely support to anyone affected by human trafficking across Canada.

Responsibilities include:

Hotline Response and Support

• Respond to incoming English and French calls, chats, emails, and other signals from survivors, service providers, community members, law enforcement, and government partners.
• Apply hotline response protocols to ensure consistent, high-quality, trauma-informed support.
• Provide emotional support and crisis de-escalation to those experiencing distress or trauma.
• Assess immediate safety concerns and engage in collaborative safety planning when needed.
• Take and assess reports of potential trafficking situations.
• Respond to urgent or high-risk situations and coordinate an appropriate response.
• Assess callers’ service needs and connect them to appropriate referral organizations.
• Offer technical assistance and general information related to human trafficking and available services.

Documentation and Data

• Maintain clear, accurate, and timely call notes and data in accordance with protocols.
• Contribute to ongoing review and maintenance of hotline records to ensure data quality and accuracy.

Team Participation and Learning

• Contribute to the maintenance and development of hotline resources and learning materials.
• Contribute to cross-department projects, as requested.
• Participate, as requested, in internal trainings, onboarding of colleagues, peer-to-peer support, and feedback sessions to support organizational learning.
• Offer and receive peer support to foster a healthy and collaborative team culture.
• Engage in regular supervision, feedback sessions, performance evaluations, and professional development opportunities.
• Demonstrate adaptability and flexibility to support shift coverage and maintain uninterrupted service.

Qualifications

Required Qualifications and Skills

• At least one year of relevant experience in a related sector (e.g., social services, crisis response, community outreach).
• Oral and written French languageproficiency(recommended a minimum intermediate/B1-B2proficiencylevel).
• Ability to engage respectfully and build trust with people from diverse backgrounds, including those with complex needs or in crisis.
• Strong verbal and written communication skills, with the ability to adapt language and tone to meet each caller’s needs.
• Skilled in providing emotional support, de-escalation, and safety planning in high-pressure situations.
• Ability to remain grounded, compassionate, and professional when navigating difficult conversations or unexpected challenges.
• Critical thinking and sound judgment, with the ability to make informed decisions quickly and responsibly.
• Consistent and reliable in following protocols, maintaining documentation, and upholding confidentiality and safety practices.
• Receptive to feedback, open to growth, and committed to continuous learning and professional development.
• Resilient, with a positive and trauma-informed approach to supporting vulnerable individuals and navigating emotionally intense work.
• Willing and able to work a flexible schedule, including evenings, overnights, weekends, and holidays.
• Reliable and punctual, ensuring uninterrupted hotline service
• Oral and written French languageproficiency(recommended a minimum intermediate/B1-B2proficiencylevel).

Preferred Qualifications and Skills

• Educational focus in a relevant field (e.g. social work, crisis management, community/international development, gender studies), or a combination of education and experience that supports success in this role.
• Experience supporting individuals affected by trauma, marginalization, or exploitation in a survivor-centred, trauma-informed way, such as:
  • Working on a crisis or resource hotline.
  • Supporting survivors of trafficking, violence, or crime.
  • Assisting individuals without immigration status or facing systemic barriers.
• Experience working in a crisis intervention, case management, or emergency response setting.
• Proficiency with digital tools, including call/case management software, and ability to multitask across multiple screens.
• Ability to write clear, concise, and accurate case notes.

Apply, even if you don’t check every box.

Please don’t be discouraged from applying if you don’t meet the precisecombination of skills, qualifications and experience listed in this job ad. Skills and experience come in many forms — lived experience and non-traditional paths are valued here.

Why work with us

• Impactful work: We are a mission-driven team that is passionate about creating social change to end all forms of human trafficking in Canada.
• Inclusive and supportive culture: We celebrate and value diversity and embrace the value that unique perspectives, talents and experiences bring to our work. When asked how they would describe The Centre, the top three answers from our team are “supportive,” “collaborative,” and “open”.
• Opportunities for growth: We are committed to supporting the professional development of our team. We ensure an annual professional development budget so that our team has opportunities to learn and grow at The Centre.
• Great benefits: We have a competitive benefit package available to our team and their dependents that prioritizes well-being and work-life balance.
• Remote working environment: We are a 100% remote workplace. Our team members are all provided with the equipment they need to succeed in their roles, and we offer a $300/year stipend to support a safe and functional home office environment.

What to expect:

• Only candidates selected for an interview will be contacted.
• Selected candidates will receive a screening email with logistical questions to ensure both parties are in alignment with the time commitments and expectations of the role.
• First-roundinterviews will be conducted online via Microsoft Teams.
• Bilingual applicants may be asked to participate in a French language proficiency test.
• Request for three references (work, academic, or character).
• Please note that part-time hires may be scheduled for additional hours during their initial onboarding to accommodate training.

Applicants must be eligible to work and reside in Canada. Only candidates selected for an interview will be contacted.

The Canadian Centre to End Human Trafficking is committed to equitable hiring practices and follows the Ontario Human Rights Code in all recruitment and employment decisions.