Hotel Room Checker – Winter 2026/27

The Job Resource Centre; Banff; On-site; CAD 21,000 - 30,000; Full time

Job summary

Sunshine Village is seeking a Room Checker to support the housekeeping team in delivering an outstanding guest experience. You will assist in overseeing daily Room Attendant tasks, ensure QA standards are met, and act as a departmental role model in a high-altitude resort environment.

Responsibilities include cleaning guest rooms and public spaces, assisting guests with inquiries, and upholding safety and uniform standards while maintaining professionalism and confidentiality.

Qualifications

• Ability to supervise a team and model professional conduct.
• Inspect sites to ensure cleanliness and QA standards are met.
• Assist in daily Room Attendant tasks and guest service.

Responsibilities

• Clean guest rooms including dusting, beds, linen, towels and amenities.
• Clean and maintain public spaces and washrooms.
• Assist guests and colleagues with inquiries in a courteous manner.
• Follow safety regulations and company policies; maintain professional appearance.

Skills

Supervisory duties

Quality assurance

Guest service

Communication

Job description

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information…

What can you expect?

The Room Checker provides an outstanding guest experience by participating in & assisting with the oversight of the daily tasks of the Hotel Room Attendant as required by the Housekeeping Supervisory Team. They assist in ensuring the implementation of quality assurance standards and ensure guests’ needs and expectations are met.

This job might be right for you if you think you would really enjoy:

• Supervisory duties; assisting in managing a team of co-workers to ensure their section of rooms and public spaces are cleaned in a timely manner, serving as a departmental role model.
• Complying with quality assurance expectations and standards, including inspecting sites & facilities to ensure cleanliness standards are met.
• All the functions of a Hotel Room Attendant as per below:

• Overall cleaning of the guest rooms to include, but not be limited to: dusting, making beds, removing soiled linen/ garbage, replenishing towels and amenities, vacuuming, spraying and wiping tile floor, cleaning bathroom, replacing dirty glassware
• Ability to clean all assigned rooms per shift.
• Offering assistance to guests and colleagues in a courteous manner; answering guest inquiries regarding the area and hotel services and facilities.
• Cleaning & maintaining public spaces, areas and washrooms as required.
• Working in compliance with all safety regulations of assigned tasks.
• Following all company policies and procedures, ensuring uniform and personal appearance is clean and professional, maintaining confidentiality of proprietary information, and protecting company assets.
• Communicating with others using clear and professional language, preparing and reviewing written documents accurately and answering telephones using appropriate etiquette.
• Developing and maintaining positive working relationships with others, supporting team to reach common goals, and listening and responding appropriately to the concerns of other employees.
• Standing, sitting, or walking for an extended period of time or for an entire work shift.
• Other duties as assigned.

Additional Considerations:

• Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
• This position requires the ability to lift heavy items, walking, standing, crouching, and kneeling for periods of time. This position is also in a high-altitude environment. An appropriate level of physical fitness is required.
• Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.