Hotel Night Auditor

Owen Sound; Collingwood; Sur place; CAD 25 000 - 34 000; Plein temps

Résumé du poste

Living Water Resorts is seeking a Hotel Night Auditor to safeguard overnight operations and ensure guest comfort during the quiet hours. You will handle arrivals and departures, perform nightly financial reconciliations, and generate daily reports with precision.

You should bring strong customer service, excellent communication, and the ability to work autonomously through night shifts. Familiarity with hotel PMS and standard office software helps you maintain accurate records and a secure,

Qualifications

• Prior experience in a hotel front desk or similar customer service role.
• Strong customer service, communication, and problem-solving abilities.
• Excellent numerical accuracy and attention to detail in financial tasks.
• Familiarity with hotel property management systems and standard office software.

Responsabilités

• Oversee seamless guest interactions, handling arrivals, departures, and inquiries to ensure exceptional service.
• Execute precise nightly audits, reconciling daily financial transactions with meticulous attention to detail.
• Generate comprehensive daily reports, maintaining impeccable accuracy in all accounting records.
• Proactively monitor the resort's premises, contributing to a secure and welcoming overnight environment.
• Resolve guest concerns or operational challenges to ensure satisfaction and peace of mind.
• Facilitate clear handover of critical information and pending tasks to the morning team.
• Perform essential front desk functions to support overall resort operations.

Connaissances

Customer service

Communication

Problem solving

Numerical accuracy

PMS familiarity

Office software

Outils

Hotel PMS software

Microsoft Office

Description du poste

At Living Water Resorts, we believe in creating unforgettable experiences for our guests, offering a serene escape where cherished memories are made. We are seeking a dedicated Hotel Night Auditor to join our team, a crucial role that ensures our operations run smoothly overnight and our guests feel secure and valued, even in the quietest hours.

Key Responsibilities:

• Oversee seamless guest interactions, handling arrivals, departures, and all inquiries to ensure exceptional service.
• Execute precise nightly audits, reconciling daily financial transactions with meticulous attention to detail.
• Generate comprehensive daily reports, maintaining impeccable accuracy in all accounting records.
• Proactively monitor the resort's premises, contributing to a secure and welcoming overnight environment for everyone.
• Expertly resolve any guest concerns or operational challenges that arise, ensuring satisfaction and peace of mind.
• Facilitate clear and effective handover of critical information and pending tasks to the morning team.
• Perform essential front desk functions, adapting to evolving needs to support overall resort operations.

Requirements & Qualifications:

• Prior experience in a hotel front desk or similar customer service role is highly beneficial.
• Demonstrated strong customer service acumen, excellent communication skills, and effective problem-solving abilities.
• Exceptional numerical accuracy and a keen eye for detail in all financial tasks.
• Familiarity with hotel property management systems and standard office software.
• Capability to work autonomously through overnight shifts, consistently upholding a professional demeanor.

Join Living Water Resorts and play a vital role in delivering tranquility and precision through the night.