Hotel Maintenance Supervisor

Grey Eagle Resort & Casino; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary is seeking a Facilities Supervisor to oversee maintenance staff and manage the operation of the Hotel and Event Centre, including heating, cooling, electrical and safety systems.

This hands-on supervisory role requires coordinating repairs, ensuring safety compliance, and handling snow removal 24/7, with night and weekend shifts. Previous hotel facilities experience is valued.

Qualifications

• Post-secondary education in building operations or power engineering is required or relevant progressive experience.
• Three to four years of progressively responsible experience in trade related operations.
• Trade certificates are an asset.

Responsibilities

• This position reports to the Facilities Manager.
• Exercise superior customer service skills and professionalism with guests, employees, and contractors.
• Coordinate and ensure quality standards of work related to site repair, maintenance, cleaning, and records.

Skills

Supervisory skills

Safety awareness

Customer service

Team leadership

Communication

Problem solving

MS Office

Education

Post-secondary education in building operations or power engineering

Trade certificates (asset)

Job description

Come... Enjoy... Work

in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and systems (heating, cooling, electrical, air quality, etc) including the domestic water distribution system in our off‑site utility building and snow removal. This is a hands‑on supervisory position. He/she will ensure that all areas are maintained to the highest standards of operation according to all departmental policies and procedures.

Responsibilities Include (but Not Limited To)

• This position reports to the Facilities Manager.
• Exercise superior customer service skills and professionalism with guests, employees of the casino and external contractors.
• Assist in the implementation of policies and procedures for the department.
• Monitor and meet internal quality standards (i.e. safety & environmental) and comply with safety procedures including use of required equipment and identify unsafe practices/conditions to the Facilities Manager.
• Coordinate and ensure quality standards of work are carried out as it relates to the following: repair and maintenance of the site, its services and equipment, cleaning of all indoor/outdoor areas, customer service and staffing levels, inventory levels, completion of work orders, time sheets, and other records/documentation, as well as preventative maintenance.
• Manage and maintain the fire sprinkler and alarm system, including daily, weekly and annual inspections.
• Recognize potential risks and hazards to develop strategies to minimize their impact.
• Ensure compliance with Occupational Health and Safety legislation.
• Responsible for the supervision of maintenance staff
• Working with the Executive Housekeeper in maintaining the Guest Rooms and Public Spaces
• Assist in the hiring, training and disciplining of staff; carry out performance management and provide direction and guidance to staff as required so that duties are carried out effectively.
• Assist with safe work plans and other necessary operational plans
• Conduct regular inspections of facilities to safeguard the company’s assets, patrons and staff.
• Supervise and assist in all snow removal and sanding operations (machine and shovel) for the resort 24/7.
• This full-time position will involve night and weekend shifts.
• Additional duties, which are consistent with the position summary, may be assigned by the Facilities Manager.

Education And Experience

• Post-secondary education in an appropriate discipline is required (building operations, power engineering) or relevant/progressive working experience in related field or trade of 5 years or more will be considered.
• Three to four years of progressively responsible experience in trade related operations involving electricians, plumbers, carpenters, painters, landscapers, and building operators.
• Trade certificates are an asset.
• Jack-of-all-trade skills are mandatory.
• Hotel work experience is an asset.
• Successful candidates must meet the requirements for a site driving permits (such as driving a Bobcat, tractors, man lifts, and possess a valid Class 5 Motor Vehicle Operator’s License.
• Previous commercial maintenance required

Working Conditions

• Must be able to work in a smoking environment.
• Must be available for shift work (days, evenings, weekends, holidays) and on call.

Preferred Skills

Knowledge, Skills and Abilities:

• Possess excellent interpersonal, observational, supervisory, communication and organizational skills; strong verbal and written communication skills are required as well as strong initiative, analytical and decision-making skills.
• Working knowledge of floor cleaning machines (and any other relevant equipment), WHMIS and Biohazard clean up experience is an asset
• Ability to lift, and handle repetitive movement and physical endurance is required.
• Ability to work and thrive in a team-oriented environment, and be able to function independently.
• Ability to work in a physically-demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
• Must be available for shift work and weekends as required.
• Function effectively under time constraints and within established guidelines
• To logically, plan, organize, and complete work tasks in a timely manner
• Perform job tasks and remain vigilant in the event of an emergency; remain up to date on current regulations, terms and conditions
• Must be comfortable working with computers and have basic working knowledge of MS Office software such as Word, Excel and Outlook.

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.