Hospitality F&B Assistant Manager

Grey Eagle Resort & Casino; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

Grey Eagle Resort & Casino, located on the Tsuut’ina Nation near Calgary, seeks an energetic leader for its Food & Beverage team. You will guide front-of-house operations, uphold service standards, and foster a culture of hospitality and accountability.

The role emphasizes leadership, customer service excellence, and thorough knowledge of POS, inventory, and cost controls within a dynamic, high-volume environment.

Qualifications

• Alberta Pro Serve Certification is required.
• Progressive lead or supervisory experience in high-volume Food & Beverage.
• Post-secondary hospitality education is an asset.
• Food Safety certification is required; First Aid is an asset.

Responsibilities

• Lead and develop the Front of House team under the Restaurant Manager.
• Develop and implement department standards, policies and procedures.
• Conduct performance appraisals and coach staff.
• Participate in recruitment for front of house positions.
• Manage staff schedules to meet business needs and events.
• Ensure food safety, liquor service and health regulations are followed.
• Monitor and control POS, menu costing and inventory accuracy.
• Attend pre-shift and monthly staff meetings and communicate updates.

Skills

Leadership

Customer service

Staff training

Communication

Time management

Conflict resolution

Teamwork

Flexibility

Education

Alberta Pro Serve Certification

Hospitality management education

Food safety certification

First Aid certification

Post-secondary hospitality education

Tools

POS systems

Microsoft Office

Outlook Express

PowerPoint

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the Tsuut’ina lens; this occupation helps to build the “Little Chief Restaurant” as an Indigenous experience for our customers through a ‘customer comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior product.

Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of urgency, to lead by example and assist in the training of new colleagues. Monitoring daily activities while having attention to details; to inspire a culture of innovation and change while meeting standards.

We are looking for a dynamic team player with high energy, creativity, professional manner and strong work ethic to join our experienced Food & Beverage team! The successful candidate must have a good understanding of key service standards and quality service. The position is accountable for modeling and acting in accordance with the Core Values and Code of Ethics.

Responsibilities

• Involvement and ensure the development of Tsuut’ina Nation members – adhering to values and customs to enrich self-development of each individual.
• Develop, implement or modify (existing) department standards, policies and procedures where required
• Complete and conduct employee performance appraisals
• Coach and counsel staff in accordance with department and organization policies, procedures and provide performance development guidance and direction
• Participate in recruitment process for front of house employees
• Conduct remedial/ disciplinary discussions in accordance with established policies and related documentation
• Resolve department issues, providing guidance and direction to employees to ensure positive morale and motivation of all employees is sustained at all times
• Develop effective and efficient staff schedules to meet the requirements of business fluctuations, company and staff needs
• Ensure all Grey Eagle policies and procedures are understood and adhered to by all FOH department employees
• Ensure compliance with all applicable food safety, liquor service, occupational health and safety, and public health regulations.
• Maintain high standards for food handling, storage, sanitation and cleanliness
• Manage financial transactions; Ensure POS - menu costing, and inventory information is current and accurate
• Attend and plan inclusive meetings - conducting pre-shift and monthly staff meetings
• Health & Safety policies and procedures are adhered to.
• Knowledge of kitchen – operations, methods, quality assurance of products.
• Staffing; training; utilizing checklist that are up to date and monitored.
• Provide a consistently high standard of service in an efficient and genuine manner.
• Deal with guest requests/concerns while maintaining poise and a positive resolution driven attitude
• Ensure the effective implementation of and adherence to brand standards

Education And Experience

• A valid Alberta Pro Serve Certification.
• Minimum 4-5 years’ progressive experience in a progressive lead role or supervisory capacity with practical hands-on knowledge and experience in a high-volume capacity of Food & Beverage operations.
• Post secondary education in Hospitality Management, Restaurant Management, Business Administration Management or related field is preferred.
• Emphasis on Point-of-Sale programming, inventory control and beverage cost practices and procedures are required.
• A Post Secondary education in a recognized Hospitality Management program would be an asset.
• Experience in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is required.
• Food Safety certification is required
• Current First Aid certification is considered an asset

Knowledge, Skills And Abilities

• Excellent interpersonal and communication skills are required in order to promote, maintain and deliver impeccable service standards at all times.
• Strong Customer service & conflict resolution abilities.
• Ability to remain calm and professional in a face paced environment
• Strong organizational and time management skills
• Ability to read and interpret sales, labour, inventory and financial reports
• Excellent negotiating, oral and written communication skills
• Strong attention to detail and commitment to quality
• Ability to train, coach, motivate and hold employees accountable
• Accustomed to work in a team and independently.
• Ability to work flexibility hours, including evenings, weekends, holidays and special events.
• Ability to stand and walk for extended periods and work efficiently in a physical demanding, fast paced environment
• May require lifting weight of up to approximately 50 lbs.

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.