Hotel Housekeeping & Guest Experience Pro

InnVest Hotels GP Ltd; Ottawa; On-site; CAD 28,000 - 38,000; Full time

Job summary

InnVest Hotels GP Ltd in Ottawa is seeking a dependable Houseperson to support daily housekeeping operations. You will clean guest rooms and public areas, remove recycling and refuse, care for carpets and floors, and respond promptly to guest requests while maintaining safety standards.

The role requires physical stamina, flexibility to work nights, weekends and holidays, and the ability to work independently or as part of a team to uphold the hotel's high standards of cleanliness and service.

Qualifications

• Previous hotel cleaning and customer service experiences are an asset
• Move, lift, carry, push, pull and place objects weighing ≤50 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• English literacy skills – reading, writing, and oral
• Demonstrated stellar attendance
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

Responsibilities

• Use cleaning equipment and chemicals efficiently and correctly in assigned work areas.
• Remove recycling and refuse from the hotel.
• Clean carpets and flooring as required.
• Care of hard floor areas by scrubbing, stripping, waxing and buffing the floors with the appropriate equipment and products.
• Respond promptly to all requests by guests, employees and inform supervisor of maintenance deficiencies, low supply levels and missing amenities.
• Always follow established safety procedures and wear protective equipment when needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Set up meeting rooms and water meeting rooms.
• Deep cleaning projects.
• Remove garbage from around the outside of the building.
• Adhere to all health and safety guidelines and standards.
• Other duties as assigned.

Skills

Cleaning/housekeeping experience

Customer service

Manual handling (≤50 lbs)

Safety awareness

Teamwork

English literacy

Attendance reliability

Time management

Independence with supervision

Self-motivation

Job description

InnVest Hotels GP Ltd in Ottawa is seeking a dependable Houseperson to support daily housekeeping operations. You will clean guest rooms and public areas, remove recycling and refuse, care for carpets and floors, and respond promptly to guest requests while maintaining safety standards.

The role requires physical stamina, flexibility to work nights, weekends and holidays, and the ability to work independently or as part of a team to uphold the hotel's high standards of cleanliness and service.