Hotel General Manager

Chad Management Group Inc.; Richmond; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in Richmond, BC is looking for a Hotel General Manager to oversee the pre-opening and daily operations of a luxury hotel. This role involves shaping the guest experience, building a team, and ensuring operational excellence. The ideal candidate will have extensive experience in hotel management, a strong understanding of hotel operations, and a proven track record of delivering exceptional guest experiences.

Benefits

Competitive salary + performance bonuses

Opportunity to build and lead your own team

Collaborative ownership group

Creative input on guest experience

Qualifications

• 7-10 years in executive hotel management at premium properties.
• Experience opening a hotel is highly preferred.
• Strong knowledge of hotel operations.

Responsibilities

• Lead pre-opening planning and oversee hotel operations.
• Hire and inspire a high-performing team.
• Manage budgets and ensure compliance with regulations.

Skills

Leadership

Communication

Organizational Skills

Education

Bachelor’s Degree in Hospitality

Tools

PMS

Job description

Hotel General Manager (pre-opening)

Richmond, BC

We’re seeking an experienced, visionary, and hands-onGeneral Managerto lead the pre-opening and day-to-day operations of our brand-new luxury hotel in Richmond, BC. This is a rare opportunity to be part of hotel from the ground up—shaping the guest experience, building an exceptional team, and bringing a new hospitality destination to life.

About the Role:

As the General Manager, you’ll· lead all pre-opening planning, including staffing, training, systems implementation, and SOP development, then oversee all aspects of hotel operations—from the front desk and housekeeping to food & beverage and guest services. You’ll serve as the face of the property and the key liaison between ownership, staff, and guests. Your leadership will establish the service standards, culture, and operational excellence that define our brand. The hotel features 350 guestrooms, 11,000 sq ft of function space, restaurant, and lounge.

Responsibilities:

·Lead all pre-opening planning, including staffing, training, systems implementation, and SOP development

·Oversee all operational departments (front office, housekeeping, F&B, maintenance, etc.)

·Hire, onboard, and inspire a high-performing, service-focused team

·Ensure a consistently exceptional guest experience that drives satisfaction and loyalty

·Manage budgets, forecasting, and financial performance (P&L responsibility)

·Maintain strong vendor relationships and ensure compliance with local regulations

·Uphold the highest standards of safety, cleanliness, and professionalism

·Collaborate with owner and marketing team to establish and grow hotel's presence in the market

Requirements:

·Minimum 7-10 years’ experience working in an executive level hotel management position at a premium branded property (GM/AGM). Marriott brand experiences an asset.

·Strong knowledge of hotel operations, including front office, housekeeping, and F&B

·Proven ability to lead and motivate a diverse team

·Excellent organizational and communication skills

·Track record of delivering exceptional guest experiences and meeting financial targets

·Experience opening a hotel or property is highly preferred

·Familiarity with PMS and hotel technology systems

·Bachelor’s Degree or Diploma in Hospitality or Hotel Management is an asset.

·Strong knowledge and understanding of the Greater Vancouver and BC market.

What We Offer:

·Competitive salary + performance bonuses

·Opportunity to build and lead your own team

·A collaborative ownership group with a clear long-term vision

·Creative input on guest experience, amenities, and service model

Schedule:

·8-hour shift, Monday to Friday, Weekends as needed

·Ability to Commute: Richmond, BC (Required)