General Manager

Retirement Concepts; White Rock; On-site; CAD 100,000 - 110,000; Full time

Job summary

A leading company in senior housing seeks a General Manager to oversee operations, enhance resident care, and lead teams. The role requires strong leadership, communication skills, and experience in health care or hospitality. The ideal candidate will have a growth mindset and a commitment to quality care.

Qualifications

• 5 years related experience in Senior Housing or Health Care.
• 2 years in a leadership role.

Responsibilities

• Lead day-to-day and long-term operations.
• Engage clinical and non-clinical teams.
• Ensure policies and procedures are implemented.

Skills

Leadership

Communication

Conflict Management

Quality Improvement

Empathy

Education

Undergraduate degree in health sciences

Health administration or related field

Tools

Microsoft Office Suite

Job description

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This range is provided by Retirement Concepts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$100,000.00/yr - CA$110,000.00/yr

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About the Role

The General Manager reports to the Regional Director, Operations and/ or designate and is responsible for the day to day and long term operations to enhance the experience of all persons served at their community. This position provides leadership in the delivery of client and resident care with a focus on coordination and integration of services. The role is also responsible for administration, human resources, marketing, and care delivery outcomes. The General Manager acts as a professional role model for all staff and promotes the reputation of the community.

Responsibilities

• Engage and mobilize clinical and non clinical teams to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Model the values and leadership behaviours of organization and inspire other to do the same.

Administrative:

• Ensures that policies, procedures, protocols and guidelines are appropriately implemented, and reviewed.
• Works collaboratively with the clinical team to monitor all resident care indicators through the Care Management software program and all licensing requirements are met.
• Leads community short and long term planning initiatives, with the support of appropriate stakeholders.
• Works with the finance department to monitor fiscal control of all the community operations and participates in preparation and execution of an annual operating and capital budget.

Service Delivery:

• Together with the clinical department ensures appropriate resident admission to maximize occupancy.
• Supports the clinical department with Continuing Care and other healthcare providers with communication, funding, waitlist and transfers.
• Ensures the investigation of all licensing reports concerning community operations and initiates the appropriate actions and documentation.
• Supports the Support Services team in reviewing menus, cost control, inventory, infection control and procedures are provided at the high quality for resident satisfaction.
• Supports the Recreation team to ensure all persons served are engaged and receiving opportunity to enhance their quality of life though various activities.
• Maintains a safe environment for residents, family and staff, through:
• knowledge of emergency procedures and regulations,
• the safe use of supplies and equipment and reporting when repairs are necessary, and

Human Resources:

• Develops highly engaged staff and ensures optimal levels of qualified staff are available within all departments.
• Responsible to support department managers and leaders to ensure performance outcomes of department staff are meeting service standards and commitments.
• Regularly meets department managers to ensure staff are supported and accountable to meet their departmental objectives.
• Ensures that all aspects of Collective Agreements and Employment Standards are followed.
• Responsible for cooperative management and union relationships, this includes; resolving grievances and participating in labour management meetings and participate in union negotiations.
• Supporting employees through the employee life cycle including; engagement and recognition activities.
• Chairs or attends regular community staff meetings and ensures concerns are addressed quickly.
• Ensures staff are supported to participate in continued learning inside and outside the community wherever possible.

Sales and Marketing:

• Actively promotes the community through local organizations, visits and speaking engagements. Maintains a positive rapport and professional contact with local health, funding, and regulatory agencies, and other health organizations.
• Assist and supports the Community Relations Manager in achieving set occupancy goals.

Performs all other duties as required.

Qualifications and Skills

• Completion of undergraduate degree in health sciences, health administration or related field or an equivalent combination of education and experience.
• 5 years’ recent related experience in Senior Housing, Health Care or Hospitality, including 2 years in leadership role.
• Knowledge of the Residential Care Regulations; Community Care and Assisted Living Act; Service Provider Manual, including criteria for complex care
• Able to plan, organize and direct the operations of the community
• Innovative, creative thinker with a growth mindset
• Must be able to read, write. and verbally communicate effectively in English
• Ability to lead and build highly effective interdisciplinary teams.
• Skilled and interested in conflict management and quality improvement.
• Demonstrates interest, empathy, and understanding of the care needs of seniors
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Knowledge of Microsoft Office Suite.
• Previous financial management and budget experience.

West Coast Seniors Housing Management

is an equal opportunity employer.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Health Care Provider, and Management

• Industries

  Hospitals and Health Care

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