Hostel Attendant

AXIATA DIGITAL ADVERTISING SDN BHD; Canmore; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Hostel Attendant to join their dynamic team in Canmore. This role involves providing excellent customer service, managing front desk operations, and ensuring a clean and welcoming environment for guests. Ideal candidates will possess strong communication skills, a positive attitude, and the ability to manage multiple tasks efficiently. This is a fantastic opportunity for those passionate about hospitality and looking to contribute to a vibrant community. Join a team that values inclusivity and teamwork while making a difference in the lives of travelers.

Benefits

Staff Accommodation

Flexible working hours

Team events

Training and development opportunities

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and commitment to cleanliness are crucial.
• Previous customer service experience is an asset.

Responsibilities

• Greet and assist hostel guests in a friendly manner.
• Perform daily housekeeping duties to maintain cleanliness.
• Handle guest inquiries and complaints effectively.

Skills

Positive and engaging personality

Strong communication skills

Attention to detail

Time management

Customer service experience

Fluency in a second language

Job description

Position Title: Hostel Attendant

Classification: Full-Time, Temporary. Weekends and evenings are required. 37.5 hours per week.

Wage: $19.00/hour

Application Closing Date: Open until filled

Staff Accommodation: Yes

Contract Start: As soon as possible – October 2025

Location: Canmore HI Hostel,201 Indian Flats Road, Canmore, AB, T1W 2T8

Hostel Website: https://canmorealpinehostel.ca/

Responsibilities

Front Desk and Reservations:

· Greet and assist hostel guests in a friendly and professional manner.

· Check-in and check-out guests, creating a seamless arrival and departure experience.

· Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel.

· Monitor the hostel email and guest inquiries.

· Answer phone calls from guests with hostel inquiries.

· Handle guest complaints and conflict resolution to ensure satisfaction.

· Making hostel reservations if needed.

· Daily usage of Teams and our property management system.

Housekeeping:

· Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.

· Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival.

· Perform housekeeping duties as needed, this may include deep cleans, facility checks.

· Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.

General Responsibilities:

· Answer inquiries via phone, email, or in person.

· Maintain a positive and welcoming atmosphere for guests.

· Adapt to any additional duties or responsibilities assigned within the hostel environment.

Qualifications and Skills:

· Positive and engaging personality.

· Strong communication and interpersonal skills.

· Attention to detail and commitment to maintaining a clean environment.

· Time management to ensure tasks are completed in a timely and effective manner.

· Previous travel, hostel, or customer service experience is an asset.

· Ability to lift up to 50lbs and roll objects up to 75lbs.

· Fluency in a second language is an asset.

About the ACC:The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

Position Overview:Operating 7 days a week from the ACC Clubhouse, Clubhouse Housekeepers are responsiblefor ensuring that the hostel is kept clean and hygienic by performing housekeeping duties in accordance with Alpine Club of Canada policies and procedures and mission statement. This position is responsible for performing regular cleaning duties and laundry duties.

How to Apply:

Please Click “Apply for This Job” and upload your cover letter and resume. To help us learn more about you, in your cover letter please clearly detail the following:

1. Why you want to work at the ACC and as a Hostel Attendant for the ACC.

2. What interpersonal qualities you have that would make you a great addition to our team.

3. The technical highlights of your experiences that would make you a great fit for this role.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,[e-mail].

Priorto receiving an offer ofemployment, the successful candidate will be required to submit copies of allrequired certifications anddocumentation, including a.criminal records check.The Alpine Club of Canada wishes toexpress our appreciationto all applicants for their interest and efforttoin applying for this position. However, only those candidates selectedfor interviews will be contacted.