Host/ Server Assistant - Parcheggio

OLIVER & BONACINI; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a dynamic and energetic restaurant team where you will enhance guest experiences through exceptional service. As a Host/Server Assistant, you will play a crucial role in managing guest flow and ensuring a welcoming atmosphere. This position offers competitive wages and opportunities for training and development, making it perfect for those passionate about hospitality. You will be part of a vibrant environment that values teamwork and professionalism, where your contributions directly impact the dining experience. If you thrive in fast-paced settings and are eager to grow in the restaurant industry, this opportunity is for you.

Benefits

Competitive wages/salary packages

Gratuity sharing

Training and development opportunities

RRSP matching program for managers

Qualifications

• Smart Serve Certification is mandatory for this role.
• 1+ years of customer service experience preferred.

Responsibilities

• Manage guest flow and maximize seating capacity.
• Communicate effectively with team members for smooth operations.
• Ensure cleanliness and organization of the restaurant.

Skills

Smart Serve Certification

Attention to Detail

Calm Under Pressure

Organizational Skills

Communication Skills

Multi-tasking

Customer Service Experience

Tools

Open Table

Job description

Parcheggio is a dynamic and confident neighbourhood restaurant, featuring a stylish interior, warm and energetic service, and simple and creative Italian cooking. With a focus on classic red sauce fare, Parcheggio offers a mouthwatering range of fresh handmade pastas, antipasti, steaks, chops and seafood.

What’s in it for you?

• Competitive wages/salary packages
• Gratuity sharing
• Training and development opportunities
• RRSP matching program for managers

Job Description

Under the direction of the Front of House Management Team, our Host/ Server Assistant will seamlessly navigate the restaurant in each position. You'll create a positive guest experience that begins with a proper greeting and maintain an efficient and organized restaurant through managing guest flow, maximizing seating, running food and drinks, and resetting tables.

The Day to Day

• Effectively manage guest flow to maximize seating capacity.
• Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant.
• Escort guests to their table, engage them in conversation and seat them accordingly.
• Accurately take reservations and modify guest status in Open Table.
• Develop a briefing sheet before each shift that will inform co-workers of shows/concerts, special events and NBs.
• Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).
• Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris.
• Know all table numbers and maintain awareness of which servers are in each section.
• Fill out detailed special request forms for birthdays, anniversaries, NBs, etc. and ensure that all co-workers are informed.
• Maintain the cleanliness of the washrooms by completing checks regularly throughout shift.
• Follow all food safety standards and systems.
• Have a strong knowledge of all food and beverage offered at Parcheggio.
• Run food and drinks to tables.
• Other duties as assigned or required.

Qualifications

• Smart Serve Certified
• High attention to detail
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills and ability to multi-task
• Strong oral and written communication skills
• Ability to maintain a level of professional urgency and momentum
• Minimum 1 year experience in customer service, restaurant experience considered an asset
• Ability to lift and carry 20+ lbs

Additional Information

** We thank all applicants for their interest in Oliver & Bonacini Hospitality; however, only suitable candidates will be contacted to continue the application process. **

Oliver & Bonacini's Diversity Commitment

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.