Host City Volunteer Coordinator- Toronto

Fédération Internationale de Football Association; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global sports organization is seeking a Host City Volunteer Coordinator in Toronto to enhance the volunteer experience for the FIFA World Cup 2026™. This role involves operational logistics, managing volunteer interactions, and ensuring a welcoming environment for participants. Candidates should possess strong communication skills, be proactive, and have a background in customer service or event management. The position requires commitment and adaptability to support the success of this prestigious event.

Qualifications

• Previous experience in venue operations or event management preferred.
• Ability to work on your feet for long hours in a fast-paced environment.
• Fluency in English; French proficiency is a plus.

Responsibilities

• Support logistics and operational readiness of the Volunteer Centre.
• Manage the welcome desk and create positive first impressions.
• Monitor food and beverage areas for volunteers and staff.
• Ensure a welcoming environment aligned with FIFA's standards.

Skills

Communication skills

Customer service

Team player

Problem-solving

Organizational skills

Education

Bachelor’s Degree or similar level of education

Tools

MS Office (Excel, Word, PowerPoint, Visio & Project)

Database management tools

Job description

Host City Volunteer Coordinator- Toronto

Application Deadline: 28 December 2025

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Toronto

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION

Main activities and responsibilities

Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 26TM. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA tournaments, volunteers will become the “face” of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, skills, and creating a movement to sustain and grow volunteering across Host Countries and Host Cities.

Reporting organizationally to the Volunteer Manager – Toronto, the Volunteer Coordinator for Toronto will help serve Volunteer efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 cities.

FIFA is seeking a reliable, proactive, and service-oriented Host City Volunteer Coordinator to support the day-to-day delivery of the Volunteer Program. This role is essential to ensuring the smooth and professional operation of the volunteer centre, while creating a memorable experience for all attending candidates and volunteers supporting the operations. The coordinator will focus on customer service, operational excellence, and database management, aligning with the specific needs and strategic planning of each city. The position contributes to building an integrated program across host cities, with a strong emphasis on achieving local recruitment objectives.

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Responsibilities

• Logistics & Operational Support: Work with the Volunteer Manager - Toronto to ensure a seamless operational readiness of the Volunteer Centre, including logistical setup and coordination, and operations through the recruitment phase of the Centre. Assist in general upkeep of back‑of‑house areas, including office and break spaces. Assist with Volunteer Platform system maintenance. Coordinate with security, IT, and facility management as required to ensure a safe and functional venue.
• Recruitment Operations: Assist with the overall operations of the Volunteer Centre. Manage the welcome desk and ensure positive first impressions for all arriving volunteers. Provide wayfinding assistance throughout the Volunteer Centre, guiding attendees through various zones (e.g. check‑in, video room, meeting pods, legacy zone). Respond to general inquiries from volunteers and staff in a professional and informed manner.
• Facilities & Hospitality: Monitor and restock food and beverage areas as needed for volunteers and staff. Support maintaining a clean and tidy environment to ensure a welcoming space for all attendees throughout the day. Report and resolve any process, facility, tech or equipment issues in a timely manner.
• Volunteer Experience: Ensure all spaces remain welcoming, functional, and aligned with FIFA's standards of experience. Be an on‑site ambassador for the FIFA Volunteer Program, helping to create a positive and memorable journey for every participant.
• Travel within Canada, to the US and/or Mexico may be required to reflect the business needs of the department (meetings, workshops, site visits, other Events, etc).
• This role requires you to be onsite 5 days a week (Monday‑Friday) at our Toronto Office located in Liberty Village.
• Other duties as assigned.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor’s Degree or similar level of education.

Work Experience

• Previous experience in venue operations, hospitality, event management, or customer service preferred.
• Strong communication skills, professionalism, and the ability to interact with diverse groups of people.
• Ability to work on your feet for long hours in a fast‑paced, guest‑facing environment.
• Flexible schedule including weekends, holidays, and extended hours during peak periods.
• Must be able to lift and move light equipment or supplies as needed.
• A positive, can‑do attitude and a passion for large‑scale events and community programs.
• Ability to create, engage and foster productive working relationships with internal and external stakeholders and volunteer groups.
• Ability to meet deadlines and is a problem solver.
• Strong communication skills, both oral and written.
• Team player, able to work under pressure.
• Positive attitude, patience, and persistence.
• Flexible, adaptable and able to respond to changing and conflicting requirements and priorities.
• Ability to work both independently and in a dynamic, cross‑functional team structure.

Languages

• Fluent in English. French proficiency is a plus.

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
• Database management tools.

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.