Host Ambassador, Kitchener Waterloo

Canada Homestay Network; Kitchener; Hybrid; CAD 28,000 - 30,000; Part time

Job summary

Canada Homestay Network seeks a part-time Host Ambassador to qualify and onboard host families in the Kitchener/Waterloo region. The role focuses on interviews, data entry, and community support with a 10-hour weekly schedule and a hybrid workplace.

The ideal candidate has strong sales, interpersonal and organizational skills, and is comfortable travel to nearby communities. Proficiency with Excel/Word/Filemaker Pro/MS Teams is preferred.

Qualifications

• Excellent sales and interpersonal skills with the willingness and ability to promote and sell the CHN Host program.
• Positive communication skills including conflict resolution.
• Ability to work in a team and maintain and develop relationships with colleagues and their local community.
• Working knowledge of database software products as well as online communication tools (preferably Excel, Word, Filemaker Pro, and MS Teams).
• Working knowledge of utilizing an email client or webmail.
• Effective business writing skills, strong problem solving and organizational skills, including attention to detail.

Responsibilities

• Conduct in-person interviews/visits (for new hosts) and revisits (for existing hosts) at their homes to ensure the rooms and family environment meet the required standards.
• Conduct pre-screen calls and enter data into our host database.
• Conduct host annual reviews.
• Enter data and supporting documentation following all CHN protocols for due diligence and data integrity.
• Field inquiries from prospective hosts.
• Support the host team in reaching monthly targets.
• Build a supportive local community for host families.

Skills

Sales skills

Interpersonal skills

Teamwork

Data entry

Attention to detail

Communication

MS Teams

Email tools

Tools

Excel

Word

Filemaker Pro

MS Teams

Job description

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Host Ambassador position

Reporting to Program Lead, the Host Ambassador is primarily responsible for qualifying new and existing host families that meet Canada Homestays standard of care. With a relationship focused approach and a drive for sales, the Host Ambassador will grow the host community within their region. Individuals successful in this role have weekday evenings and weekend availability, strong interpersonal skills, and excellent organizational skills.

This is a permanent part-time (10hrs a week) position in the Kitchener/Waterloo region and surrounding areas. It is a hybrid role with an hourly wage between $20-$22.

Our Interview/Home Visit and Revisit Compensation Policy applies for the interview and host file completion.

Key Responsibilities

Host Ambassador

• Conduct in-person interviews/visits (for new hosts) and revisits (for existing hosts) at their homes to ensure the rooms and family environment meet the required standards
• Conduct pre-screen calls and enter data into our host database
• Conduct host annual reviews
• Enter data and supporting documentation (ie. criminal record checks, host agreements, etc.) following all CHN protocols for due diligence and data integrity
• Field inquires from prospective hosts
• Support the host team in reaching monthly targets
• Build a supportive local community for host families

The successful candidate will have

• Excellent sales and interpersonal skills with the willingness and ability to promote and sell the CHN Host program
• Positive communication skills including conflict resolution
• Ability to work in a team and maintain and develop relationships with colleagues and their local community
• Working knowledge of database software products as well as online communication tools (preferably Excel, Word, Filemaker Pro, and MS Teams)
• Working knowledge of utilizing an email client or webmail
• Effective business writing skills, strong problem solving and organizational skills, including attention to detail
• Ability to travel to nearby cities/towns outside of the Kitchener/Waterloo area.
• Experience working with youth/students is preferred

This role requires the successful candidate to have a full drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage, a mobile phone for emergency support, a digital camera, and access to high-speed internet. They will also need to be able to pass a Criminal Record Check.

This position will be open until filled.