Hospitality Worker Housekeeping Services - Casual

Kamin Science Center; Calgary; On-site; CAD 33,000 - 52,000; Full time

Job summary

Covenant Living is seeking a Housekeeping Attendant to maintain a clean, safe environment for residents, staff and visitors. The role involves disinfection, assisting in transport and setup of furniture and supplies, and performing related duties under the Site Administrator.

You will model our mission and values while contributing to a compassionate, supportive community. Key responsibilities include welcoming residents, assisting at events, keeping areas clean, stocking supplies, and helping

Qualifications

• Completion of Grade 10 or equivalent.
• Clear Criminal Record.
• WHIMS Certificate (or willing to obtain).
• 1-3 years’ experience in a similar role.
• Experience in a retirement community or continuing care setting preferred.
• Proficient in both written and spoken English.
• Understanding and proven ability of basic mathematical calculations.
• Ability to communicate effectively with residents, families and co-workers.
• Must have the manual dexterity required for handling equipment and supplies.

Responsibilities

• Model the organization's mission, vision, and values in daily duties.
• Collaborate effectively as a professional team player to support Covenant’s Mission, Vision, and Values.
• Regularly greet residents and visitors in common areas and suites.
• Assist with special and marketing events and respond to resident requests.
• Clean offices, staff rooms, show/guest suites and common areas per procedures and schedules.
• Replenish supplies in public washrooms and maintain storage areas and equipment.
• Vacuum and clean carpets and upholstery; operate cleaning equipment as required.
• Move-in and move-out cleaning and ensure high sanitation and safety standards across the building.

Skills

Teamwork

Customer service

Communication

Problem solving

Time management

Multitasking

Education

Grade 10

Job description

Position Summary:

Covenant Living welcomes all who share a calling to serve those most in need.

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Housekeeping Attendant will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

Under the direction of the Site Administrator, the Housekeeping Attendant is responsible for maintaining a clean, safe environment for residents, staff, and visitors. The Housekeeping Attendant performs disinfection of areas in the facility and assists in the transport and set-up of furniture, equipment, and supplies. The Housekeeping Attendant will also be responsible for performing other related duties as required.

This position will:

• Model the organization's mission, vision, and values, consistently representing Covenant professionally and positively
• Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values

KEY RESPONSIBILITIES

• Regularly shows a friendly presence in the common areas and resident suites, to welcome comments and suggestions
• Assists with special and marketing events
• Attentive care and consideration of resident, staff and visitor requests
• Cleans offices, staff room, show/guest suites and common areas according to established procedures and schedules, as required.
• Clean and replenishes public washrooms supplies, as required.
• Maintains housekeeping storage area, cart and equipment.
• Vacuums all carpet areas in the residence. Removes spots and stains from carpets and upholstery as required and according to established cleaning schedules. Operates carpet and floor cleaning equipment as required.
• Picks up and disposes of garbage from waste containers to central garbage depot area.
• Wash and clean of common areas’ interior and exterior windows and other glass surfaces
• Performs additional cleaning as required, including washing walls, lights, vents, fans, appliances, inside windows, door and frames, and patios
• Responsible for move-in and move-out cleans
• Ensures that high standards of sanitation, cleanliness and safety are maintained throughout the building
• Ensures a sanitary working and production environment in accordance with accepted practices and standards

Administrative

• Completes Housekeeping Tasks Daily Checklists
• Instructs residents in the use of equipment, washing machines and offers assistance in any other area of concern
• Conducts monthly inventory of housekeeping supplies and chemicals and notifying Administrative Assistant of items to order
• Participates in quality improvement initiatives
• Ensures effective team communication within the residence, logs any concerns regarding resident behavior in an incident report
• Maintains effective and oral and written communication and good human relations with residents, families and staff of other departments, using appropriate lines of communication
• Ensures all Covenant Living policies are adhered to

Qualifications:

• Completion of Grade 10 or equivalent
• Clear Criminal Record
• WHIMS Certificate (or willing to obtain)
• 1-3-years’ experience in a similar role
• Experience in a retirement community or continuing care setting preferred
• Proficient in both written and spoken English.
• Understanding and proven ability of basic mathematical calculations
• Ability to communicate effectively with residents, families and co-workers
• Must have the manual dexterity required for handling equipment and supplies

Special Knowledge/Skills:

• Ability to model teamwork and excellence in customer service
• Work in an environment where there are many distractions and attention is needed on numerous issues at a time
• Able to handle stressful situations with empathy, demonstrate respect for others using tact, courtesy and diplomacy
• Ability to work with limited supervision and show initiative
• Constantly seeks to improve, streamline and ensure continuous quality improvement for residents and tenants
• Ability to maintain good working relations with staff, public and outside agencies
• Good organizational, interpersonal, problem solving, time management and communication skills
• Proficient in handling multiple priorities and adapting quickly to an ever-changing environment
• Flexibility with changes in the organization and maintain a positive outlook
• This position requires the ability to multi-task
• Additional work hours may be required
• Reacts to schedule changes in a timely manner

Physical Requirements:

• Frequently lift up to 50 pounds
• Bending, kneeling, stooping on a regular basis
• Walk, stretch and stand on a variety of surfaces for at least 6 hours per day
• Push and/or pull wheeled equipment up to 50 pounds