Hospitality Attendant Toronto, Ontario | Casual

Woodbine Entertainment Group; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Woodbine Entertainment Group is seeking a Hospitality Attendant for their Teletheatre in Toronto. This role requires exceptional customer service skills, knowledge of food and beverage service, and related experience to ensure a high-quality experience for guests. Flexibility for varied hours is essential, including weekends and holidays.

Qualifications

• Minimum two years of related experience in retail, hospitality, or service industries.
• Smart Serve Certification is required.
• Flexibility for weekend/evening work is needed.

Responsibilities

• Provide prompt and courteous service to customers.
• Prepare, dispense, and serve beverages according to recipes.
• Accurately process all retail purchases.

Skills

High-quality service skills

Effective communication in English

Ability to multitask

Strong interpersonal skills

Mathematical proficiency

Education

Smart Serve Certified

Secondary School Diploma

Tools

POS systems

Job description

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

THIS IS A CONTRACT POSITION

JOB SUMMARY

This position is responsible for the preparation, sale, and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the Teletheatre.

KEY RESPONSIBILITIES

• Provide prompt, friendly, and courteous service to customers at all times.
• Provide full service to customers with all food, beverage, and retail purchases.
• Assemble, portion, heat, cook, and bake food items as per established specifications.
• Prepare, dispense, and serve alcoholic beverages including beer, wine, spirits following recipes, standards, and Smart Serve guidelines.
• Prepare and serve hot and cold non-alcoholic beverages as per specifications.
• Accurately process all customer retail purchases and payouts through OLG lottery terminal and POS systems.
• Address all customer product and service needs, requests, and concerns promptly.
• Pick up, count, and verify floats daily.
• Collect and remit daily cash receipts with supporting paperwork.
• Clean and sanitize work areas and equipment.
• Complete and submit opening / closing inventory counts and documentation including food, beverage, race programs, and lottery tickets.
• Perform daily inventory of retail products.
• Monitor product inventories and report deficiencies.
• Maintain and replenish supplies in service areas.
• Report supply or equipment deficiencies to the MOD.
• Assist in merchandising of products / services.
• Train and assist new personnel in procedures and safety.
• Handle customer complaints beyond scope of position to the Manager on Duty (MOD).
• Ensure adherence to all applicable government regulations and policies of Woodbine Entertainment Group.

JOB SPECIFICATIONS

Knowledge

• Knowledge of food and beverage service techniques and practices.
• Knowledge of Safe Food Handling and sanitation guidelines.
• Knowledge of POS systems.

Skills

• High-quality service skills, exceeding customer expectations.
• Ability to multitask effectively.
• Effective communication in English (oral and written).
• Strong interpersonal skills—friendly, professional, courteous.
• Proficiency in tendering procedures and cash handling.
• Ability to perform physical inventories accurately.
• Mathematical proficiency.

Education and Experience

• Minimum two years of related experience in retail, hospitality, or service industries.
• Smart Serve Certified.
• Secondary School Diploma is an asset.

Working Conditions

• Flexibility for weekend / evening work.
• Ability to lift up to 50 lbs.
• Work in a noisy environment.

This position is based in Greenwood Teletheatre with hours varying including days, evenings, overnights, weekends, holidays, and major race days and events.

This job description provides a general overview and may include additional duties as required.

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We value and celebrate differences. We aim to build diverse, inclusive teams that provide authentic and empowering work experiences, unlocking potential regardless of race, religion, color, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability. Diversity fuels innovation. We strive to create a welcoming culture that leverages unique perspectives to share the thrill of horseracing with the world.

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Hospitality Attendant • Toronto, ON, Canada