Hospital to Home Coordinator

Windsor Regional Hospital; Windsor; On-site; CAD 65,000 - 90,000; Full time

Job summary

Windsor Regional Hospital is seeking a H2H Coordinator to improve patient flow and support safe transitions from hospital to home. Reporting to the Hospital to Home Manager, you will coordinate care, onboard patients to the H2H model, and ensure effective communication across hospital teams and service providers.

The role requires a health care credential and 3–5 years in acute care or project coordination, with French language proficiency considered an asset.

Qualifications

• Diploma or degree in health care discipline as deemed appropriate by the program.
• 3-5 years of direct work experience in an acute care hospital and/or project management/event coordination preferred.
• Demonstrated success in delivering projects and applying project management methods.
• French language proficiency an asset.

Responsibilities

• Provide coordination, planning, and support for patients transitioning home from hospital via Hospital to Home program or Ontario Health @ Home.
• Collaborate with Service Provider Organization to manage and adjust patient care plans.
• Maintain ongoing communication with patients and families during the H2H program.
• Facilitate flow management and onboarding on H2H by ensuring smooth intra/interdepartmental communication.
• Collaborate with multidisciplinary teams for admission avoidance and discharge facilitation on the H2H program or Ontario Health at Home.
• Travel to other organizations within the region to conduct assessments and onboarding onto the H2H program.
• Track and manage key metrics for reporting and program success.
• Participate in quality improvement projects with the Utilization Team.

Skills

Project management

Event coordination

Communication

French (asset)

Education

Health care discipline diploma or degree

Job description

Position Purpose

Reporting to the Hospital to Home Manager, the H2H Coordinator is responsible for improving patient flow metrics. Support patient as they safely transition home following a hospital stay, continue communication with patients and families through program length. Coordinators identify appropriate patients, support admission avoidance and earlier discharge, onboard patients to the H2H model, and maintain communication between hospital teams and SPO’s. Support quality improvement and performance monitoring aligned with Ontario Health H2H targets.

Position Purpose

Reporting to the Hospital to Home Manager, the H2H Coordinator is responsible for improving patient flow metrics. Support patient as they safely transition home following a hospital stay, continue communication with patients and families through program length. Coordinators identify appropriate patients, support admission avoidance and earlier discharge, onboard patients to the H2H model, and maintain communication between hospital teams and SPO’s. Support quality improvement and performance monitoring aligned with Ontario Health H2H targets.

Duties And Responsibilities

• Provides coordination, planning, and other levels of support for patients that will be transition home from hospital through Hospital 2 Home program or Ontario Health @ Home.
• Collaborates with Service Provider Organization to manage and make adjustments to patient care plans that are currently enrolled in H2H program.
• Continues ongoing communication with patients and families throughout the duration on the H2H program.
• Facilitates the management of flow and onboarding on H2H by ensuring smooth intra/Interdepartmental communication.
• Collaborates with the multidisciplinary teams for admission avoidance and facilitating discharge on the H2H program or Ontario Health at Home.
• Commutes to other organizations within the region to complete assessments and facilitate onboarding onto the H2H program.
• Tracks and manages key metrics responsible for reporting and program success.
• Participation in the ongoing professional development of self and others.
• Ensures compliance and support for staff for clinical quality indicators.
• Complies with the Ontario Health directives
• Identifies opportunities to improve communication processes and patient experiences, sharing suggestions with the team.
• Participates in quality improvement projects in collaboration with the Utilization Team
• Assists with other program priority initiatives or projects in collaboration with the leadership team and other programs as needed.
• Other duties as assigned.
• Able to Flex hours as the program requires

Qualifications

• Completion of a recognized Health Care discipline Diploma or Degree program as deemed appropriate by the program.
• 3-5 years of direct work experience in an acute care hospital and/or project management/event coordination preferred.
• Demonstrated success in project delivery and execution of project management methods.
• French Language proficiency an asset.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.