Home Solutions Sales Support Specialist

Enercare; Toronto; On-site; CAD 34,000 - 39,000; Full time

Job summary

Enercare is seeking a Sales Support Coordinator to assist in achieving sales goals by handling customer inquiries related to HVAC products, protection plans, and energy assessments. You will partner with field staff to tailor recommendations and ensure accurate product information.

The role requires strong organizational skills, multitasking, and the ability to upsell where appropriate. Shift includes Tue–Fri 1:00pm–9:00pm and Sat 9:00am–5:00pm, with a 40-hour work week.

Qualifications

• Post-secondary education an asset.
• Previous Sales and/or call centre experience required.
• Strong computer skills with MS Office, Excel, Outlook, and Salesforce.
• Able to multi-task and work under pressure.
• Fluency in additional languages an asset.

Responsibilities

• Handle incoming customer requests for residential HVAC products, protection plans, and energy assessments.
• Upsell Enercare products and services where appropriate.
• Meet personal and shared KPI targets including sales conversion and call quality.
• Follow call scripts and create customer care cases as required.
• Enter sales appointments and schedule; log conversations in the CRM.
• Support department mailboxes and timely completion of tasks.

Skills

Sales experience

Call centre experience

Multitasking

Organizational skills

Communication skills

Self-starter

Fluency in additional languages

Education

Post-secondary education asset

Tools

MS Office

Excel

Outlook

Salesforce

Job description

Enercare is seeking a Sales Support Coordinator to assist in achieving sales goals by handling customer inquiries related to HVAC products, protection plans, and energy assessments. You will partner with field staff to tailor recommendations and ensure accurate product information.

The role requires strong organizational skills, multitasking, and the ability to upsell where appropriate. Shift includes Tue–Fri 1:00pm–9:00pm and Sat 9:00am–5:00pm, with a 40-hour work week.