Home Health Care Customer Service

Shoppers Drug Mart; Fredericton; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a locally owned store that prioritizes health and beauty services in your community. As a Customer Service Representative, you will provide exceptional service, ensuring customers leave satisfied with their health needs met. This role offers a chance to make a real impact in people's lives while working in a supportive environment. Enjoy flexible schedules, competitive pay, and the opportunity for online learning. Whether you're a student in healthcare or someone passionate about service, this position provides a fulfilling career path in a diverse and inclusive workplace.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning Opportunities

Qualifications

• High School Diploma required; healthcare experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide excellent customer service and determine customer needs.
• Handle cash and complete sales paperwork accurately.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Retail Experience

Knowledge of Medical Supplies

Education

High School Diploma

University Students in Nursing/Physiotherapy/Occupational Therapy

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

The Customer Service Representative provides pro-active, friendly and professional service to all customers that enter our Shoppers Home Health Care stores. They focus on delivering service that exceeds our customer’s expectations, and ensure that all customers leave with everything they require to support their health needs.

RESPONSIBILITIES:

• Provide excellent customer service through asking open ended questions to determine the customer needs.
• Provide compression and other fittings – stocking, braces, custom fittings
• Answer customer inquiries regarding products, policies, etc.
• Perform stock counts as assigned
• Receive incoming orders
• Complete all sales related paperwork
• Control cash, cheques, etc. in accordance with the cash handling policy
• Demonstrates a professional image
  
  

QUALIFICATIONS/EXPERIENCE:

• High School Diploma
• Experience in a health care setting with knowledge of bracing, mobility aids and medical supplies is preferred but not necessary.
• Superior interpersonal and listening skills
• Pleasant, approachable, and patient
• Effective verbal and written communication skills
• Commitment to providing superior customer service
• Previous retail experience an asset
• Previous experience in the Healthcare industry an asset
  
  

**University Students enrolled in or interested in Nursing, Physiotherapy, Occupational Therapy, LPN are encouraged to Apply**

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50Lbs
  
  

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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