Home Care Administrator

Kingsley Home Care Services; Southwestern Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading home care service provider is seeking a dependable Home Care Administrator to oversee operations and support the team. The ideal candidate will possess strong organisational, communication, and leadership skills to ensure operational efficiency. This role includes on-call responsibilities and requires a self-motivated individual who can work independently.

Qualifications

• Experience in healthcare administration or long-term care management.
• Ability to work independently and as part of a team.

Responsibilities

• Manage front of house and welcome visitors.
• Oversee recruitment and general administration tasks.
• Assist with audits and maintain necessary certifications.

Skills

Organisational Skills

Communication

Leadership

IT Skills

Trustworthiness

Education

Healthcare Administration Experience

Tools

Microsoft Excel

Microsoft Word

Job description

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating. We are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family, which puts our people and our residents first.

About the role

We are currently seeking a dependable Administrator to join our Home Care Team, located in Diss, Suffolk. This role encompasses the oversight and support of various aspects of our Home Care operations, including administrative tasks, recruitment, and marketing of our services.

As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.

The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness.

Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.

This role will incorporate on-call responsibilities.

Reports to: Branch Manager

Key duties and responsibilities

• Front of House (receive and welcome people to the office)
• Answer phone calls and correspondence (e-mail, letters, packages etc.)
• Recruitment (organising adverts through to staff commencing)
• General administration and management of various computer programmes (including record-keeping, data entry, and filing)
• Selling and marketing our services, as well as leading local marketing efforts alongside the marketing team
• Manage correspondence and communication within the home care branch
• Assist with audits to maintain necessary certifications and staff files
• Address concerns and feedback
• Keep accurate records of resident data and financial transactions

Skills and attributes

• Previous experience in healthcare administration or long-term care management
• Excellent IT skills, including proven knowledge of Microsoft Excel and Word, with the ability to understand new systems quickly
• Clear and friendly telephone manner
• Effective dealing with requests and queries in an efficient and polite manner
• Good organisational skills with the ability to work independently and as part of a team
• Reliable and trustworthy