HOME-BASED CARE OPERATIONAL SUPERVISOR

Chevrah Kadisha; Sandringham; On-site; CAD 30,000 - 45,000; Full time

Job summary

Chevrah Kadisha in Johannesburg is seeking an Operational Supervisor to provide day-to-day supervision and coordinate the Home-Based Care programme. The role ensures efficient service delivery, staff guidance, and adherence to policies and standards.

The successful candidate will oversee client screening and service navigation, support incident escalation, and contribute to quality improvements across the programme and related services.

Qualifications

• Relevant qualification in Social Services, Healthcare Administration, Business Administration, Operations Management or a related field.
• Minimum 3–5 years’ relevant experience in healthcare, welfare, community services, NPO/NGO, administration or operations.
• Previous supervisory, coordination or team-lead capacity.
• Experience working with clients, families and multidisciplinary teams.
• Experience in programme administration, reporting and operational coordination.
• Experience in Home-Based Care or a similar service environment will be advantageous

Responsibilities

• Supervise and coordinate day-to-day operational activities of the HBC programme.
• Monitor service delivery, workflows and schedules to ensure continuity of services.
• Coordinate referrals, transport and service providers.
• Support staff with operational matters and document incidents.
• Escalate matters requiring higher authority when needed.
• Oversee admin, reporting and quality across the programme.
• Coordinate caregiver recruitment administration and related documentation.
• Monitor rosters, leave arrangements and operational requirements.

Skills

Operational coordination

Staff supervision

Client service

Data management

Education

Social Services, Healthcare Administration, Business Administration, Operations Management, or related field

Tools

Microsoft Office

Job description

Location: Sandringham, Johannesburg
Position Type: full time – fixed term contract
Purpose of the Job
To provide day-to-day operational and administrative supervision across the Home-Based Care programme, ensuring the effective coordination of services, staff, clients and operational processes. The role provides operational continuity, supports the resolution of client and service-delivery matters, and ensures that programme activities are implemented efficiently and in accordance with established policies, procedures and service standards.
The Operational Supervisor acts as a key link between the HBC team, clients, families, service providers and internal departments, supporting service coordination, client navigation, administration, reporting and continuous improvement.
Role and Responsibilities
Operational Supervision & Service Coordination

• Supervise and coordinate the day-to-day operational activities of the HBC programme.
• Monitor service delivery, workflows, schedules and operational requirements to ensure continuity of services.
• Coordinate appointments, transport, referrals, service providers and other operational requirements.
• Provide guidance and support to staff on routine operational matters and ensure agreed actions are followed through.
• Identify operational challenges, service gaps and recurring issues and elevate or recommend appropriate solutions.
• Ensure effective communication and coordination across the HBC team and relevant internal departments.

Client Screening, Support & Service Navigation

• Maintain a strong understanding of HBC services and the wider services available within the organisation.
• Receive and screen potential client and family enquiries and establish the appropriate service pathway.
• Ensure clients are appropriately directed to the relevant HBC programme, internal department or external service.
• Coordinate referrals and follow-up to ensure that client needs are appropriately addressed.
• Support staff with complex or urgent client and family matters and facilitate appropriate interventions.
• Maintain professional, compassionate and respectful relationships with clients and families.

Crisis & Operational Support

• Coordinate the immediate operational response to client, family and service-delivery issues.
• Support social workers and relevant team members with urgent client matters and interventions.
• Provide operational continuity when the Programme Manager is unavailable, within established procedures and delegated authority.
• Coordinate urgent referrals, appointments, transport, staffing and service-provider requirements.
• Ensure incidents and urgent matters are appropriately documented, followed up and escalated where required.
• Escalate matters requiring clinical, statutory, disciplinary, HR or significant financial decision-making to the appropriate authority.

Staff Supervision & Workforce Coordination

• Provide day-to-day operational supervision and support to HBC staff.
• Assist with staff scheduling, leave planning and workforce coordination to support service continuity.
• Coordinate staff onboarding, orientation and operational training requirements.
• Monitor adherence to operational procedures, service standards and agreed work practices.
• Identify training, support and operational needs and bring these to the attention of the Programme Manager.
• Promote effective teamwork, communication, accountability and service excellence.

Administration, Reporting & Quality

• Ensure accurate and up-to-date client records, databases and programme documentation.
• Monitor the completion of required administrative processes and documentation.
• Compile programme statistics, operational reports and management information as required.
• Monitor programme KPIs and service-delivery information and highlight emerging trends or concerns.
• Maintain SOPs, forms, templates and administrative systems in collaboration with the Programme Manager.
• Support audits, quality reviews, accreditation requirements and corrective-action processes.
• Identify opportunities to improve operational efficiency, service quality and client experience.

Rimon Private Care & Programme Support

• Oversee the day-to-day administration and coordination of Rimon Private Care services.
• Coordinate caregiver recruitment administration, onboarding, placements and related documentation.
• Coordinate communication between caregivers, clients and families.
• Assist with quotations, service agreements, invoicing and placement administration.
• Monitor rosters, leave arrangements and operational requirements.
• Maintain accurate placement records and compile relevant operational statistics and reports.

Financial & Resource Administration

• Support the Programme Manager with monitoring programme expenditure and Cost Centres.
• Process and coordinate invoices, purchase requests, quotations and procurement requirements within delegated authority.
• Maintain appropriate records relating to programme expenditure, assets, stock and resources.
• Identify operational resource requirements and communicate potential budget pressures to the Programme Manager.
• Provide information required for donor, grant and management reporting.

Programme & Service Development Support

• Assist the Programme Manager with operational and strategic planning.
• Participate in service and programme gap assessments.
• Identify recurring client needs, operational challenges and opportunities for service improvement.
• Support the implementation of approved projects, new services and operational initiatives.
• Prepare information, reports and operational analysis to support management decision-making.
• Assist with the development and implementation of improved processes and service-delivery systems.

Stakeholder & Internal Coordination

• Liaise professionally with clients, families, caregivers, hospitals, specialists, community organisations and service providers.
• Coordinate with internal departments including Social Work, Finance/Accounts, Care Services and other relevant organisational services.
• Ensure relevant information is communicated accurately and timeously.
• Maintain effective working relationships with internal and external stakeholders.

Qualifications and Education Requirements

• Relevant qualification in Social Services, Healthcare Administration, Business Administration, Operations Management, Project Management or a related field.

• Minimum 3–5 years’ relevant experience in healthcare, welfare, community services, NPO/NGO, administration or operations.
• Previous experience in a supervisory, coordination or team-lead capacity.
• Experience working with clients, families and multidisciplinary teams.
• Experience in programme administration, reporting and operational coordination.

Experience in Home-Based Care or a similar service environment will be advantageous
Preferred Skills

• Strong operational and administrative coordination skills.
• Previous supervisory or team coordination experience.
• Excellent organisational and time-management abilities.
• Strong client service and interpersonal skills.
• Effective problem-solving and decision-making within delegated authority.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong reporting, data management and attention-to-detail skills.
• Ability to work collaboratively within a multidisciplinary environment.
• Resilience and emotional maturity when dealing with complex client and family situations.
• Proactive, solutions-focused and adaptable approach.
• Commitment to dignity, compassion, integrity and service excellence.