Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Hanover; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

WorkPerks (discounts)

Employee & Family Assistance Program

Job summary

LCBO (Liquor Control Board of Ontario) is hiring Holiday Customer Service Representatives for on-site shifts across Ontario during the holiday season (Nov 16–Dec 31, 2026). You will assist customers, operate our POS system, and participate in campaigns to enhance the shopping experience.

Ideal candidates are 18+, legally eligible to work in Canada, and may benefit from bilingual English/French skills. Positions require weekend and holiday availability with training provided.

Qualifications

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Responsibilities

• Serve customers using the POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Assist with donations as part of the Spirit of Sustainability campaign.
• Participate in Customer Experience and Postal Code Survey campaigns.

Skills

Customer service

Team collaboration

Bilingual bonus

POS/Cash system

Tools

POS/Cash system

Job description

Location Address: 893 10Th Street, Hanover Salary / Pay: $20.82/hour

At the LCBO, we always have the right spirit! Do you? The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role

You will be working on-site. #LI-OnSite Reporting to the Store Manager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Required Availability

• Friday (5:00 p.m. – Close).
• Saturday and Sunday (available all day for a 4-to- 8-hour shift).
• Holiday Availability: Christmas Day (December 25).
• Boxing Day (December 26).
• New Year's Eve (December 31).
• Additional Availability: Additional work may be available during the week (Monday – Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice.

Why Join the LCBO?

• Online learning to support your interests and growth.
• Future employment opportunities for eligible employees.
• Employee and Family and Assistance Program.
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).
• You'll feel good knowing your work is helping make a difference in communities across Ontario.
• There is a world of opportunities at the LCBO…

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Union / Non-Union

Union

Additional Information

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

For job searches in a specific location, please use the search field on the careers site.

Thank you for your interest. Only applicants selected for further consideration will be contacted.