Hockey Operations Coordinator

TOGETHXR; Ottawa; Hybrid; CAD 32,000 - 37,000; Full time

Job summary

TOGETHXR is seeking an organized Hockey Operations Coordinator for the Ottawa Charge in Ottawa, ON. This entry-level role supports day-to-day operations, travel logistics, and player services to ensure smooth game and practice days.

Based on-site, you’ll work with the Hockey Operations & Team Services Manager and GM to coordinate travel, events, and equipment, while facilitating clear communication among players, coaches, and staff in a fast-paced environment.

Qualifications

• Minimum of 1-2 years of experience in a similar role.
• The position is based in Canada and requires residence in Ottawa, ON or willingness to relocate.

Responsibilities

• Deliver exceptional player and family experiences in collaboration with Hockey Operations & Team Services Manager.
• Coordinate travel, lodging, and team events during the season.
• Serve as liaison between players, coaches, the League, and the Ottawa Charge organization.
• Assist with equipment handling, onboarding, credentialing, and HUB organization.
• Support outreach programming and Takeover Tour logistics where needed.

Job description

Hockey Operations Coordinator

Ottawa Charge - Entry Level

Ottawa, ON, Canada

Team Administration/Operations Travel Management Event Operations/Management

$23.50 - $27 / hour

About the PWHL

The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion, on and off the ice.

Position Summary

The Hockey Operations Coordinator plays an important role in supporting the day-to-day operations of the Ottawa Charge team by delivering high-quality logistical, travel, and player-related support. Reporting to the Manager, Hockey Operations & Team Services, this individual helps create a seamless, professional, and supportive environment for players, coaches, and staff. The Hockey Operations Coordinator is detail-oriented, adaptable, and committed to maintaining a high standard of care both on and off the ice. The hourly pay range for this position is $23.50 to $27.00 CAD. This posting is for an existing vacancy.

Key Duties & Responsibilities

• Work directly with the Manager, Hockey Operations & Team Services to deliver exceptional player and family experiences.
• Work closely with the General Manager to support any requests or administrative needs that arise during the season.
• Serve as a liaison between players, coaches, the League, and the Ottawa Charge organization.
• Support Ottawa Charge players with day-to-day needs, as required.
• Assist in coordination of team and staff travel and lodging logistics.
• Plan and execute team-related events.
• Build and maintain a trusted network of local service providers in support of the team (i.e. catering, education, childcare services, real estate, etc.).
• Assist with operational logistics including ice bookings, meal scheduling, equipment shipments, product procurement, and reimbursement processes.
• Provide players and staff with communication and updates on business operations and upcoming event opportunities.
• Oversee player autograph sessions to ensure CBA guidelines are followed.
• Coordinate home game-day logistics such as parking pass distribution, snack table purchases, referees room set up, administrative needs of the coaching staff, team equipment arrivals/departures for the visiting team.
• Assist in credentialing, player onboarding, and HUB organization throughout the season.
• Support team-building events, community initiatives, and outreach programming.
• Support the League with logistics relating to Takeover Tour games and events involving the Ottawa Charge.
• Uphold a collaborative, player-first culture with integrity and professionalism.
• Be on-site and assist with all team equipment moves and support with day-to-day equipment operations tasks

Required Qualifications

• Minimum of 1-2 years of experience in a similar role.
• This position is based in Canada. The individual filling this role must reside in or be willing to move to Ottawa, ON for the duration of the contract. The PWHL does not provide Visa sponsorship for this position nor do they reimburse moving costs

Preferred Qualifications

• Background in sports management or related field.

Skills & Competencies

• Strong organizational and project management skills with attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to work independently while also fostering a positive, team-first atmosphere.
• Ability to coordinate group travel and logistics.
• Commitment to inclusivity, treating all individuals with kindness, understanding, and empathy.
• Professional integrity with demonstrated honesty, fairness, and respect.
• Commitment to accountability and taking ownership for actions and outcomes.
• Strong communication skills with the ability to proactively share information to ensure quality outcomes.
• Collaborative approach that prioritizes League and team success.
• Creative mindset with the ability to think outside the box.
• Ability to meet deadlines in a fast-paced and dynamic environment.
• Strong time-management skills.
• Ability to lift up to 50lbs, repetitively

Flexibility & Travel

This is an on-site role based in Ottawa, Ontario. The Hockey Operations Coordinator will work from the team's practice and game facility. Evening, weekend, and holiday work is expected during the season.

The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.

A background check will be conducted once a successful candidate is identified.