Coordinator, Development Programs

Ottawa Senators; Ottawa; On-site; CAD 44,000 - 67,000; Full time

Benefits offered by this job

Staff tickets to games

Discounts (partners)

Free on-site parking

Comprehensive benefits package

Tuition reimbursement

Job summary

The Development Program Coordinator at Capital Sports Management Inc. leads the planning, marketing, and delivery of world‑class hockey programs at the Sensplex venues.

You will drive program growth, manage budgets, and supervise part‑time staff while delivering exceptional customer service to participants and families. Based at the Bell Sensplex with time at other CSMI facilities, this role requires strong communication, event planning experience, and a genuine passion for hockey development

Qualifications

• University Degree or College Diploma in a sports or business related field.
• Intimate knowledge and understanding of hockey.
• Excellent written and oral communication skills (test may be required).
• Experience with youth programming and customer service.
• Experience in event or program planning and execution.
• Proficiency with MS Office applications, especially Excel.
• Bilingualism is an asset (English and French).
• Strong supervisory skills and ability to work under pressure.

Responsibilities

• Develop, market, actively selling, and operate CSMI programs (hockey camps, clinics, youth learns to skate).
• Identify opportunities beyond listed programs and pursue them.
• Build and manage relationships with program clients and schedules.
• Ensure professional execution of all program aspects and exceed registration targets.
• Prepare budgets, forecasts, and final financial reports for programs.
• Execute marketing plans and handle program inquiries promptly.
• Oversee part-time staff, hire, train, and schedule staff and handle parents/coaches communications.
• Maintain program pages, waivers, and revenue/expense backups.

Skills

Hockey knowledge

Communication skills

Customer service

Event planning

Youth programming

Team player

Bilingual English-French

Education

Sports or business degree

Tools

MS Excel

MS Word

MS Outlook

Job description

The Opportunity

The Development Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating, and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (“CSMI”), at the Sensplex facilities. This position is based primarily out of the Bell Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Richcraft Sensplex & Cavanagh Sensplex). The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.

Key Responsibilities

• The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to):
  • Hockey camps
  • Weekly hockey skills sessions
  • Specialty hockey clinics
  • Youth learn to skate programs
  • Senators Spring AAA Hockey Program
  • Prospect camps
  • Senators Elite Hockey Development Prorgams
  • Other programs
• In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI.
• Build and manage relationships with program clients
• Preparation of schedules for programs and leagues
• Responsible for ensuring that all aspects of programs are professionally executed
• Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
• Responsible for preparing individual program budgets, forecasts, and final financial reports
• Execute program marketing plans and assist with the development of these plans
• Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies.
• Attend third party events or locations with the goal of promoting CSMI-run programs.
• Develop and deliver presentations to large groups (including minor hockey coaches and executives)
• Responsible for payment collection for all programs
• Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part-time staff
• Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
• Dealing with parents, coaches, and hockey executives on a regular basis
• Manage content of related program pages on CSMI websites
• Pre and post program communication (written & oral) with all clients including phone, email, and in person
• Ensure relevant information is communicated in an accurate and timely fashion to all program participants
• Maintain program files for waivers, and program-related revenue and expense back-up
• Supervise part-time employees, interns, and coop students as required
• Serve on interdepartmental committees as requested or required
• Occasionally assist with the execution, planning or marketing of CSMI run hockey tournaments
• Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health & Safety related)
• Other duties as requested by the Manager, Development Programs or Director, Hockey Programs

Qualifications (what we look for)

• University Degree or College Diploma in a sports or business related field
• Must have an intimate knowledge and understanding of the game of hockey
• Excellent written and oral communication skills (written communication competency test may be required during application process)
• Knowledge of and experience with youth programming
• Minimum of two years customer service experience (education in this area is an asset)
• Previous experience in event or program planning and executing
• Must be proficient with MS Office applications (Excel, Word, Outlook) with a special emphasis on MS Excel
• Bilingualism is an asset (oral and written: English and French)
• Excellent supervisory skills & relevant experience
• Must be a team player
• Very strong work ethic
• Ability to work under pressure situations and deal with difficult people on a regular basis
• Ability to meet tight deadlines
• Must hold a valid driver’s license and have own means of transportation
• Must be available to work evenings, as well as weekends and holidays

Who We Are

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $43,500.00 - $66,600.00 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities. SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws