Help Desk Technician

David Aplin Recruiting; St. Albert; On-site; CAD 42,000 - 65,000; Full time

Job summary

David Aplin Recruiting is seeking a Help Desk Technician to join a growing IT support team serving multiple Edmonton-area locations. This hands-on role provides frontline end-user assistance, troubleshoots issues, and ensures staff have reliable tools to stay productive. Based in St.

Albert, AB with occasional travel to local sites, the position requires a valid driver's license and reliable vehicle. You will work with Windows 10/11, Active Directory, Microsoft 365, and VPN supports, delivering

Qualifications

• Previous experience in a Help Desk/IT Support role.
• Strong customer service and communication skills.
• Experience supporting Windows 10/11 environments.
• Working knowledge of Active Directory including user and group administration.
• Experience supporting Microsoft 365 applications.
• Understanding of networking fundamentals (DNS, DHCP, VPN).
• Ability to diagnose and resolve hardware/software issues independently.
• Comfortable supporting users remotely and onsite.

Responsibilities

• Provide first-level and second-level technical support to end users.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Windows 10/11 environments.
• Create and manage user accounts and permissions in Active Directory.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Assist with workstation setup, imaging, deployment, and maintenance.
• Troubleshoot printers, peripherals, and mobile devices.
• Support VPN connectivity and remote access tools.
• Respond to and prioritize support requests via phone, email, in person.
• Document issues, resolutions, and support activities in ticketing systems.
• Travel to local sites to provide onsite support and troubleshooting.
• Assist with technology rollouts, upgrades, and infrastructure projects.

Skills

Customer service

Communication skills

Windows 10/11

Active Directory

Microsoft 365

Networking basics

Remote & onsite support

Ticketing systems

Tools

Windows Server

Ticketing systems

Job description

We’re currently seeking a Help Desk Technician to join a growing IT support team serving multiple locations throughout the Edmontonregion. This is a hands-on role supporting end users, troubleshooting technical issues, and ensuring employees have the tools and support they need to be successful.

This role is based in St. Albert, AB with occasional travel to other local sites required. A valid driver’s license and reliable vehicle are required.

What You’ll Be Doing

• Provide first-level and second-level technical support to end users
• Troubleshoot hardware, software, network, and connectivity issues
• Support Microsoft Windows 10 and 11 environments
• Create and manage user accounts, permissions, and groups within Active Directory
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Assist with workstation setup, imaging, deployment, and maintenance
• Troubleshoot printers, peripherals, and mobile devices
• Support VPN connectivity and remote access tools
• Respond to and prioritize support requests received by phone, email, and in person
• Document issues, resolutions, and support activities within ticketing systems
• Travel to local sites as needed to provide onsite support and troubleshooting
• Assist with technology rollouts, upgrades, and infrastructure projects

What We’re Looking For

• Previous experience in a Help Desk, IT Support, Desktop Support, or Technical Support role
• Strong customer service and communication skills
• Experience supporting Windows 10/11 environments
• Working knowledge of Active Directory including user and group administration
• Experience supporting Microsoft 365 applications
• Understanding of networking fundamentals including DNS, DHCP, IP addressing, and VPN troubleshooting
• Ability to diagnose and resolve hardware and software issues independently
• Comfortable supporting users both remotely and onsite

Nice to Have

• Experience supporting Teams telephony
• Exposure to Windows Server administration
• Construction, manufacturing, or industrial industry experience
• Basic PowerShell knowledge
• Experience with ticketing systems and IT service management processes

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.