Help Desk Technician

iA Financial Group; Edmonton; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

iA Financial Group is seeking an IT Technician to support its IT service center. The role involves providing user support, troubleshooting technical issues, and ensuring effective communication with both English and French-speaking clients. This position offers a competitive salary and various employee benefits, promoting a balanced work-life environment.

Benefits

Personal Leave Days

Wellness Days Program

Generous Wellness Plan

Medical and Dental Plan

Defined Benefit Pension Plan

Home Office Equipment Program

Education Assistance Program

Qualifications

• Minimum 2 years experience in IT support.
• Strong communication skills in both English and French.
• Ability to handle multiple priorities.

Responsibilities

• Respond to questions and service requests from users.
• Advise on best practices for IT solutions.
• Identify causes of IT issues and implement solutions.

Skills

Customer Service

Technical Troubleshooting

Bilingualism in French and English

Knowledge of Windows 10 and 11

Knowledge of Microsoft Office 365

Tools

MS Teams

WebEx

ITIL framework

Job description

Job Description

Location: Vancouver is preferred but would be open to candidates across Canada Way of Working: This position requires to work from the office twice a month (subject to company policy) Language: Bilingualism in French and English is required Status: Permanent, Full time

Quick Outline:

• Answering IT support calls for internal staff

• Supporting users via phone

• Supporting users in a remote work environment (connectivity from home and remote meeting applications such as MS Teams and WebEx)

• Good knowledge of Windows 10 and 11 operating systems

• Good knowledge of Microsoft Office 365

• Knowledge of ITIL framework an asset

• Minimum 2 years experience

• Intermediate level of English and French, as you will be answering service calls and resolving IT issues with unilingual English or French speaking colleagues in Canada and the United States on a daily basis.

Description

Committedtoofferinga superior experience to its employees, iA Financial Group is looking for IT Technicians to continue to develop its IT service center inQuebec, Montreal, Toronto or Vancouver.

Passionate about computers, you like direct contact with users and, above all,findingconcrete solutions to help them.In a dynamic team that offersexcellentopportunities for personal development.

RolesandResponsibilities

• Be the front line to respond to questions and service requests from users

• Advise the requestor onbestpractices

• Consult orinvolve appropriate IT teamsaiming at obtaining the essential answersfor resolution. Escalate as needed according to established procedures

• Help identify causesof problems and conductthe necessaryactionsto restore the situationback to normal

• Contributeto the exchange of knowledge and continuous improvement within the team

Target profile

• A passion for customer service,continuous improvement,building relationships with others and collaboration by phone

• Ability to handle multiple priorities at the same time

• Knowledge of office computing tools and applications (hardware, software, online)

• Knowledge of ITILframework(an option)

• Knowledge of the insurance and financial services industry(an option)

What iA Offers:

• We value and encourage our employees to have a good work life balance and so on top of vacation we offer Personal Leave Days as well as a Wellness Days Program

• You know how you best work and our Hybrid Working model allows you to determine what work environment would be most optimal, whether it means working from home or from one of our many offices

• To encourage an active and healthy lifestyle, we have a generous Wellness Plan that covers physical activity and wellness expenses.

• A Medical and Dental plan for our employees and their dependents as well as a Health Spending Account to cover costs not covered by our plan

• A Defined Benefit Pension plan to take care of you in retirement.

• A home office equipment program to ensure that you have the best working environment.

• Participation in our Share Purchase Plan

• Your development and continuous improvement are important to us! We offer an Education Assistance Program to ensure you have the tools and knowledge to grow your career here at iA.

Compensation:

The typical hiring range for this position is from $50,000 to $55,000 per annum ; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. At iA, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

If you have any further questions regarding this great opportunity please feel free to reach out on Linkedin to Nicole Lum, Talent Acquisition Consultant:https://www.linkedin.com/in/nicole-marie-lum-b-comm-cphr-398b7513/

Location(s) Vancouver, British Columbia Other Possible Location(s) Calgary, Alberta, Edmonton, Alberta, Montreal, Quebec, Oakville, Ontario, Québec, Québec, Saskatoon, Saskatchewan, Toronto, Ontario, Winnipeg, Manitoba
Company

iA Financial Group

Posting End Date 2025-06-16 Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.