Help Desk Support

Jefferson Theododore Lawn Care; Canada; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Remote work flexibility

Professional growth opportunities

Training and development support

Competitive compensation

Collaborative and supportive team

Job summary

Jefferson Theododore Lawn Care is seeking a dependable Remote Help Desk Support Specialist to deliver technical assistance to users remotely. You will diagnose and resolve hardware/software issues, perform password resets, and manage tickets via a help desk system.

Role requires 1+ year in support or customer service, strong communication, and ability to work independently in a remote environment. Remote work flexibility and ongoing professional growth opportunities are offered.

Qualifications

• 1+ years of experience in a help desk, technical support, or customer service role.
• Strong knowledge of Windows/macOS operating systems and common business applications.
• Experience with remote support tools and ticketing systems.
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPNs, DNS).
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to work independently in a remote environment.
• Reliable internet connection and a professional remote workspace.
• Ability to work scheduled shifts and respond promptly to support requests.
• Comfortable managing multiple priorities in a fast-paced environment.
• Remote work flexibility
• Competitive compensation
• Professional growth opportunities
• Training and development support
• Collaborative and supportive team environment

Responsibilities

• Provide remote technical support to employees/customers via phone, email, chat, and remote access tools.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Log, track, and update support tickets using a help desk ticketing system.
• Perform password resets, account access support, and basic system administration tasks.
• Assist users with operating systems, applications, printers, VPNs, and other IT-related tools.
• Escalate complex technical issues to appropriate teams when necessary.
• Document troubleshooting steps, solutions, and recurring issues for knowledge base improvement.
• Follow IT support procedures, security policies, and service-level agreements (SLAs).
• Provide clear and professional communication while supporting users remotely.
• Stay current with technology updates and IT best practices.

Skills

Customer service

Troubleshooting

Communication

Remote support

Independent work

Time management

Multi-tasking

Tools

Remote access tools

Ticketing system

Windows

macOS

VPNs

Job description

Jefferson Theododore Lawn Care | Full time

We are seeking a dependable and customer-focused Remote Help Desk Support Specialist to provide technical assistance and support to users remotely. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering timely solutions. This role involves diagnosing and resolving technical issues, assisting users with hardware and software problems, and ensuring a positive support experience.

Key Responsibilities

• Provide remote technical support to employees/customers via phone, email, chat, and remote access tools.
  
• Troubleshoot and resolve hardware, software, network, and system-related issues.
  
• Log, track, and update support tickets using a help desk ticketing system.
  
• Perform password resets, account access support, and basic system administration tasks.
  
• Assist users with operating systems, applications, printers, VPNs, and other IT-related tools.
  
• Escalate complex technical issues to appropriate teams when necessary.
  
• Document troubleshooting steps, solutions, and recurring issues for knowledge base improvement.
  
• Follow IT support procedures, security policies, and service-level agreements (SLAs).
  
• Provide clear and professional communication while supporting users remotely.
  
• Stay current with technology updates and IT best practices.
  

Requirements

• 1+ years of experience in a help desk, technical support, or customer service role.
  
• Strong knowledge of Windows/macOS operating systems and common business applications.
  
• Experience with remote support tools and ticketing systems.
  
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPNs, DNS).
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving and organizational abilities.
  
• Ability to work independently in a remote environment.
  
• Reliable internet connection and a professional remote workspace.
  
• Ability to work scheduled shifts and respond promptly to support requests.
  
• Comfortable managing multiple priorities in a fast-paced environment.
  
• Remote work flexibility
  
• Competitive compensation
  
• Professional growth opportunities
  
• Training and development support
  
• Collaborative and supportive team environment