Helly Hansen - Assistant Store Manager @ Toronto Outlets

Kontoor Brands, Inc.; Halton Hills; On-site; CAD 71,635,200 - 81,278,400; Full time

Benefits offered by this job

RRSP with company match

Extended health benefits

Employee discounts

Flexible schedule

Paid time off

Job summary

Kontoor Brands, Inc. is seeking an Assistant Store Manager to lead daily store operations, open/close shifts, and drive sales performance while coaching the team on customer engagement and loyalty.

The role focuses on delivering exceptional customer experiences, managing inventory, and ensuring brand standards are applied across all activities. The position involves cost control, scheduling, payroll processing, safety initiatives, and potential progression to Manager-on-Duty, with opportunities

Qualifications

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Retail or customer-facing experience preferred but not required.
• Demonstrated bold accountability, customer-centric innovation, empowered collaboration, global agility, strategic foresight, purposeful integrity, and an urgency for impact.

Responsibilities

• Ensure store sales performance by executing high retail standards, modelling selling behaviours and coaching team members.
• Engage customers with open-ended questions, active listening, and personalised product suggestions.
• Lead daily store operations including opening and closing, POS integrity, freight processing and loss prevention.
• Independently merchandise the store following brand guidelines to support sales and visual impact.
• Proactively manage controllable expenses to support achieving and exceeding P&L targets.

Skills

Customer engagement

Leadership

Coaching

Tools

POS systems

Job description

Position Summary

The Assistant Store Manager is a key leadership role responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day‑to‑day store operations. The role supports the Store Manager by leading the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently.

Responsibilities

• Brand Experience / Customer Service: Ensure store sales performance by executing high retail standards, modelling selling behaviours, and coaching team members to ensure the in‑store experience follows company expectations.
• Engage customers through open‑ended questions, active listening, and personalised product suggestions that reflect individual needs.
• Review trends and share findings with managers to adjust selling strategies.
• Drive loyalty performance by communicating store goals, reviewing daily results, and providing targeted coaching to strengthen execution.
• Visual, Operation, and Safety Standards: Maintain all visual merchandising standards, keep the store clean, organised, and well stocked, and adapt merchandising to support sales and product storytelling.
• Lead daily store operations including opening and closing, point‑of‑sale integrity, freight processing, loss prevention, and safety initiatives.
• Independently merchandise the store following brand guidelines, adapting as needed to support sales and visual impact.
• React quickly to all customer and or employee injuries and report them immediately to Human Resources.
• Participate in Loss Prevention Audits, review results, and execute a plan to meet district and company shrink goals.
• Conduct regular walkthroughs to assess store safety, loss prevention risks, and readiness for customers.
• Look for opportunities to improve and communicate suggestions to the Store Manager.
• Proactively manage all controllable expenses, ensuring disciplined spending that supports achieving and exceeding P&L targets.
• Leadership Activities: Act as Manager‑On‑Duty on a rotating basis, manage freight, inventory, and store processes, provide in‑the‑moment coaching, assist with recruiting, scheduling and payroll processing, build relationships with peers in the district, partner with the store manager to create and execute team engagement and retention events, and address and resolve customer concerns quickly and professionally.

Qualifications & Competencies

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Retail or customer‑facing experience preferred but not required.
• Demonstrated bold accountability, customer‑centric innovation, empowered collaboration, global agility, strategic foresight, purposeful integrity, and an urgency for impact.

Position Competencies

• Bold Accountability: Supports the team by delegating tasks, following up, and removing barriers to shift goals.
• Customer‑Centric Innovation: Coaches consistent customer engagement and loyalty behaviours while encouraging ideas that improve selling effectiveness.
• Empowered Collaboration: Supports a culture of collaboration by sharing ideas, seeking and providing feedback, and encouraging creativity and learning.
• Global Agility: Demonstrates and encourages flexibility in response to evolving business needs.
• Strategic Foresight: Anticipates upcoming business needs and helps the team prepare through planning and prioritisation.
• Purposeful Integrity: Upholds company values, respects differences, models ethical behaviour, and escalates concerns appropriately.
• Urgency for Impact: Assesses store conditions, identifies opportunities to improve visual presentation, organisation, and readiness, and follows through on execution.

Essential Functions

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organisation.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organise merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organising apparel.

Accommodation

Helly Hansen is an equal opportunity employer that is committed to creating a diverse and inclusive work environment. All applicants are encouraged to apply. Helly Hansen welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Compensation & Benefits

• Base pay: $25.00 to $28.25 per hour, with the possibility of bonuses based on achieving store and personal targets.
• Benefits: RRSP with company match, extended/supplemental health benefits, employee discounts, flexible schedule, paid time off including vacation and sick time, and holidays.

Equal Opportunity Statement

Kontoor Brands, Inc. is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating all associates and applicants without discrimination on the basis of race, colour, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.