Hedkandi - Guest Service Team

Hedkandi Salons Ltd; Calgary; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the beauty sector is seeking a passionate Guest Service Team Member to enhance guest experiences. In this pivotal role, you will be the first point of contact, ensuring every visitor feels welcomed and valued. Your responsibilities will include managing appointments, assisting guests, and maintaining a friendly atmosphere. Join a supportive and inclusive team dedicated to delivering exceptional service and making every visit memorable. If you thrive in a fast-paced environment and love creating positive experiences, this opportunity is perfect for you!

Benefits

Competitive Compensation

Ongoing Training

Supportive Team Environment

Discounts on Services

Professional Development

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Strong communication skills and a warm demeanor are essential.

Responsibilities

• Greet guests warmly and assist with appointment bookings.
• Manage the front desk and maintain a clean reception area.
• Resolve guest concerns promptly and professionally.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Multitasking

Basic Computer Skills

Job description

Join Our Guest Service Team!

Are you passionate about delivering exceptional customer service and creating unforgettable experiences for guests? Do you have a warm and welcoming personality that shines through in every interaction? If so, we have an exciting opportunity for you to join us as a Guest Service Team Member at Hedkandi Salon!

About Us:

At Hedkandi Salon, we believe that every visit to our salon should be a warm and welcoming experience. Our team is dedicated to providing top-notch hospitality and service to our valued guests, making them feel special from the moment they walk through our doors.

Position Overview:

As a Guest Service Team Member, you will be the first point of contact for our guests, setting the tone for their entire visit. Your primary responsibility will be to ensure each guest feels welcomed, valued, and attended to with the utmost care. You will play a crucial role in enhancing our guests' overall experience, making it a memorable one.

Key Responsibilities:

1. Greet guests with a warm and friendly attitude, ensuring they feel comfortable and valued.
2. Assist guests with appointment bookings, rescheduling, and inquiries.
3. Manage the salon's front desk, including answering phone calls, texts, and addressing guest emails.
4. Maintain a clean and organized reception area, retail displays, and waiting area.
5. Offer beverages and amenities to guests, enhancing their comfort during their visit.
6. Educate guests about our salon services and products.
7. Handle retail sales transactions, recommend products, and support inventory management.
8. Coordinate with our talented stylists to ensure seamless guest flow and scheduling.
9. Resolve guest concerns or issues promptly and professionally.
10. Collaborate with the team to create a welcoming and inviting salon atmosphere.

Qualifications:

1. Previous customer service or hospitality experience is preferred.
2. A passion for providing exceptional service and creating a positive guest experience.
3. Excellent interpersonal and communication skills.
4. Warm, welcoming, and professional demeanour.
5. Ability to multitask in a fast-paced salon environment.
6. Basic computer skills.

What We Offer:

1. Competitive compensation and bonuses.
2. Ongoing training and professional development.
3. A supportive and inclusive team environment.
4. Discounts on salon services and products.
5. A chance to be a part of a leading salon known for its commitment to excellence in guest service.

How to Apply:

If you're ready to be a part of our passionate and dedicated team, please send your resume and a brief cover letter outlining why you're the perfect fit for our Guest Service Team Member position to [e-mail]. Be sure to include "Guest Service Team Member Application" in the subject line. We can't wait to meet you and welcome you into the Hedkandi Salon team!

At Hedkandi Salon, we are committed to diversity, equity, and inclusion and welcome applicants from all backgrounds to apply. We are an equal opportunity employer.