Hearing Care Coordinator

GN Group; Calgary; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join an innovative company as a Hearing Care Coordinator, where you'll provide exceptional service and support to customers. This role involves managing appointments, handling customer inquiries, and assisting with sales, all while ensuring a smooth operation in a friendly environment. You'll play a vital role in connecting customers with hearing care professionals and contributing to their overall satisfaction. If you're organized, motivated, and passionate about helping others, this position offers a rewarding opportunity to make a difference in people's lives through superior hearing solutions.

Qualifications

• 2 years of previous office experience preferred.
• Must be proficient in MS Office and have good computer skills.
• Ability to communicate effectively in English, verbal and written.

Responsibilities

• Greet customers and manage incoming phone calls.
• Order and sell products while performing administrative duties.
• Develop lead generation opportunities through community outreach.

Skills

Customer Service

Sales Skills

Time Management

Interpersonal Communication

Organization

Education

High School Diploma

Tools

MS Office

Job description

As a Hearing Care Coordinator, your primary responsibility is to provide extraordinary concierge level service to our customers. In this position, you will be the “face” of the practice and the crucial liaison between our customers and the Hearing Care Professionals. You will contribute to the business success of Beltone through the provision of effective customer service and relations, interpersonal communication, effective time management, accurate cash management reporting and delivering sales/marketing goals.

About Beltone Canada

Founded in 1940, Beltone Canada is a key division and brand of the GN Group, one of the world’s largest manufacturers and leading providers of hearing aids. We develop, manufacture and market elite hearing solutions that help customers with simple-to-complex hearing loss. Sold in over 40 countries, we are a global leader in hearing health care and one of the most trusted brands for quality and care.

Job Duties and Responsibilities:

• Greets customers when they enter
• Answer phone/make phone calls for various purposes
  • Confirm appointments
  • Schedule appointments for assigned office and/or any applicable out of town clinics
  • Manage incoming phone calls, deliver and return messages
• Successfully utilize the True Block scheduling to maximize test opportunities for the office and any out of town clinics
• Order and sell products
• General office and administrative duties
  • Pull charts for customers scheduled for hearing tests
  • Stock shelves (batteries, pamphlets, supplies etc.)
  • Invoicing for hearing aids and other products
  • Customer information entry into clinical management system
  • Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
  • Receive hearing aid repairs and enter appropriate information into the system
  • Receive mail, process incoming payments and distribute mail
  • Mail batteries/supplies when customers request using the postage machine
  • Mail hearing aids when requested
• Perform follow up activities with customers and other leads
• Be able to process correctly all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
• Develop and execute lead generation test opportunities through business networking and outreach within the community
• Manage customer database and call list
• Submit insurance claims and follow-up with insurance plans where applicable
• Manage account receivables and payables
• Cash management including making bank deposits and balancing out sales media
• Make sales calls to help generate business
• Assist the Hearing Care Professionals
• Perform a variety of cleaning duties to maintain a clean work environment
• Follow all Beltone corporate policies and procedures
• All other duties as assigned

Desired Qualifications:

• High School diploma or equivalent is required
• 2 years of previous office experience is preferred
• 2 years of previous sales and customer service experience is preferred
• Must be well organized and able to multitask effectively
• Must have the ability to communicate effectively in English, verbal and written
• Must be proficient in MS Office and possess good computer skills
• Must have the ability to sit at a desk for 70%-90% of the work day
• Must be self-motivated and highly organized

About Us

Beltone – helping the world hear better

Beltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people. To do so, we develop technically optimal hearing solutions without ever losing focus on the individual’s needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing.

Beltone is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

If you would like to learn more about our brand, please click on the link to explore our universe of sound.

FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS

The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time.

Machine-readable files are a requirement of the Transparency in Coverage Final Rule.

Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available.Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.