Healthcare Technician

Convergint; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Benefits package

RRSP contribution

Safety focused environment

Employee assistance program

Tuition reimbursement

Competitive salary

CSR Day

Job summary

Convergint is seeking a full-time Healthcare Technician in Ottawa, ON to install, maintain, troubleshoot, and repair nurse call and RTLS systems, supporting critical healthcare operations. You will work with a team to diagnose networked electronic systems, perform preventive maintenance, and communicate clearly with customers and internal teams while participating in on-call rotations.

The role requires 3–5 years of experience, a diploma or degree in electrical engineering or related field, and

Qualifications

• Strong troubleshooting skills with networked electronic systems and software.
• Ability to work independently as well as part of a team.
• Excellent communication and customer service skills.
• Willingness to participate in on-call rotations for emergencies.
• Technical certifications or related field experience are assets.

Responsibilities

• Install, service, and inspect nurse call and RTLS systems.
• Troubleshoot and diagnose issues with networked electronic systems, software, and front-end workstations/servers.
• Perform preventive maintenance, emergency service calls, and repairs in a timely and professional manner.
• Review and interpret as-built drawings and documentation to correct deficiencies and restore systems with minimal supervision.
• Validate, test, and commission nurse call and RTLS systems onsite to ensure proper functionality.
• Maintain clear and professional communication with customers, contractors, and internal teams regarding project updates, service status, and customer requests.
• Collaborate effectively with managers, engineers, technicians, and consulting partners to deliver high-quality solutions.

Skills

Troubleshooting

Independence

Communication skills

On-call readiness

Education

Electrical Engineering diploma/degree

Job description

Convergint is looking for a full-time, team-oriented, results-driven Healthcare Technician, to join our amazing culture in our Ottawa, ON location. As a Healthcare Technician you will be responsible for installing, maintaining, troubleshooting, and repairing nurse call and RTLS (Real-Time Location Systems). You’ll play an important part in ensuring that these critical systems run smoothly, supporting healthcare operations.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Systems Designer.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Install, service, and inspect nurse call and RTLS systems.
• Troubleshoot and diagnose issues with networked electronic systems, software, and front-end workstations/servers.
• Perform preventative maintenance, emergency service calls, and repairs in a timely and professional manner.
• Review and interpret as-built drawings and documentation to correct deficiencies and restore systems with minimal supervision.
• Validate, test, and commission nurse call and RTLS systems onsite to ensure proper functionality.
• Maintain clear and professional communication with customers, contractors, and internal teams regarding project updates, service status, and customer requests.
• Collaborate effectively with managers, engineers, technicians, and consulting partners to deliver high-quality solutions.

What You’ll Need

• Strong troubleshooting skills with networked electronic systems and software.
• Ability to work independently as well as part of a collaborative team.
• Excellent communication and customer service skills.
• Willingness to participate in on-call rotations for emergency service needs.
• Technical certifications or relevant field experience are considered an asset.

Requirements

• 3-5 years of experience working with nurse call or similar healthcare communication systems
• Diploma, or Degree in Electrical Engineering or a similar program.
• Ability to obtain a Secret level security clearance
• Valid drivers license

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP;
• Work environment committed to safety;
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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