Healthcare Operations Centre Supervisor

Paladin Security Group Ltd; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading security company is seeking a Healthcare Operations Centre Supervisor to lead a dispatch team, manage scheduling efficiencies, and ensure quality control. The role requires strong communication and organizational skills, along with supervisory experience. Benefits include medical and dental insurance.

Benefits

Medical Insurance

Dental Insurance

Qualifications

• At least two years of customer service experience.
• One year of supervisory experience.

Responsibilities

• Lead the Healthcare Operations Centre dispatch team.
• Audit entries into the WinTEAM software.
• Create and modify schedules for Security Guards.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Education

High School Diploma

Certificate/Degree in Occupational Health and Safety

Tools

WinTEAM

Word

Excel

PowerPoint

Outlook

Job description

Join to apply for the Healthcare Operations Centre Supervisor role at Paladin Security Group Ltd.

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Job Skills / Requirements

The Operations Centre Supervisor will work with their team to ensure that Paladin's contractual obligations are met. Most importantly, shift coverage for the healthcare contracts. Along with the Scheduling Manager, they will also strategically forecast, plan, and analytically create scheduling efficiencies ensuring we fulfill all requests for service. Quality control and fiscal responsibility include keeping overtime at a minimum. The Supervisor may assist in payroll processes and fulfilling administrative functions within the department. This is a full-time position, traditionally working Monday to Friday; however, weekends and evenings are required based on operational needs.

Essential Job Functions

• Lead the Healthcare Operations Centre (HOC) dispatch team by providing training, coaching, support, and advocacy.
• Audit entries into the WinTEAM software made by dispatchers ensuring accuracy.
• Create, update, and modify schedules for Security Guards, acting in a dispatch role when needed.
• Proactively identify inconsistencies and improve processes.
• Assist in developing short- and long-term goals aligned with operational demands.
• Oversee scheduling, ensuring Security Guards are optimized based on their needs while fulfilling contractual requirements and minimizing overtime.
• Provide information on additional shifts, vacation requests, last-minute book-offs, shift availability, open shifts, and cancellations.
• Liaise with the Alberta Protective Services Control Centre to ensure scheduling requirements are met and issues resolved.
• Work on-call as needed to support the Healthcare Operations Centre.
• Coordinate with billing and payroll departments to resolve issues before payroll and month-end closures.
• Track overtime per pay period and report to senior management.
• Manage the schedule for dispatchers in the Healthcare Operations Centre.
• Assist with interviewing, reviews, and disciplinary meetings for dispatchers.

Requirements

• High school diploma; post-secondary education is an asset.
• At least two years of customer service experience.
• At least one year of supervisory experience.
• One year of experience in scheduling or using scheduling software.
• Dispatching or call center experience is an asset.
• Judgment and decision-making skills to evaluate situations and prioritize.
• Outgoing, friendly, and extroverted personality.
• Excellent communication skills in English.
• Strong computer skills: Word, Excel, PowerPoint, Outlook.
• Ability to learn new software quickly.
• Strong organizational, multitasking, problem-solving, and time management skills.
• Detail-oriented, team player, self-motivated, able to follow directions.
• Legally authorized to work in Canada.

Education Requirements

High School Diploma/GED; Certificate/Degree in Occupational Health and Safety or related field is preferred.

Additional Information / Benefits

Paladin Security is committed to accommodations for people with disabilities. If needed, please inform us during the interview process. Only shortlisted applicants will be contacted. Benefits include Medical and Dental Insurance.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Security and Investigations