Healthcare Customer Care & Inside Sales Specialist

Linde plc; Regina; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Medigas, the healthcare division of Linde Canada, Inc., is seeking a Customer Service Representative / Customer Care Associate to coordinate referrals, verify eligibility, and set up clients for home oxygen therapy. You will handle in-person and phone orders, answer inquiries, and ensure accurate account data and timely billing.

You will support Territory Managers, process payments, and reconcile daily cash while maintaining excellent customer relations and service quality across Canada.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of customer service experience.
• Excellent communication, interpersonal, and organizational skills.
• Retail sales experience preferred.

Responsibilities

• Coordinate telephone referrals, verify eligibility criteria and funding, and set up clients for home oxygen therapy and related healthcare services.
• Process customer orders and inquiries, track order/shipment status, and resolve issues.
• Maintain accuracy of account setup and pricing data and keep customer information current.
• Support Territory Managers by balancing inside sales and customer service duties to meet sales budgets.
• Collect payments to keep customer accounts current and track orders in JDE for delivery and billing.
• Perform daily cash reconciliation and prepare bank deposits.
• Ensure outgoing mail is sent daily.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Computer skills

Safety awareness

Relationship management

Education

High school diploma or equivalent

Tools

JDE

Job description

Medigas, the healthcare division of Linde Canada, Inc., is seeking a Customer Service Representative / Customer Care Associate to coordinate referrals, verify eligibility, and set up clients for home oxygen therapy. You will handle in-person and phone orders, answer inquiries, and ensure accurate account data and timely billing.

You will support Territory Managers, process payments, and reconcile daily cash while maintaining excellent customer relations and service quality across Canada.