Health, Safety & Claims Manager – Transportation Operations

Greater Edmonton Taxi Service; Edmonton; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

tappCONNECT Inc. is hiring a Manager of Transportation Safety to lead our Health & Safety, Claims, and Driver Safety functions.

You will oversee a Claims employee and a Road Supervisor, providing hands-on leadership and coverage as needed, while driving safety improvements across the fleet. You will review data from claims, telematics and road tests to identify trends, establish priorities, and coach the team to reduce preventable incidents.

Qualifications

• 5+ years of progressive health and safety experience.
• Experience with COR and Alberta OHS requirements.
• Knowledge of collision and incident investigation is valuable.
• Strong analytical, coaching and communication skills.
• Ability to interpret claims, telematics and driver-performance information.

Responsibilities

• Lead Transportation Safety, Claims and Driver Safety functions.
• Review collision, claims, road-assessment and telematics information to identify trends.
• Establish corrective-action and training priorities and coach team members.
• Provide hands-on operational coverage when required and support senior leadership.
• Work with Operations to address driver-performance concerns and improve safety performance.

Skills

Analytical skills

Coaching

Communication

Hands-on leadership

Job description

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Edmonton, Alberta | Full-Time | In Person

tappCONNECT Inc. is seeking an experienced transportation safety professional to lead our Health & Safety, Claims, and Driver Safety functions.

Reporting directly to the Director of Operations, the Manager leads a small operational team consisting of a Claims employee and a Road Supervisor.

This is primarily a manager-of-function-and-people role, but it is intentionally hands-on. The Manager must understand the work of both direct reports and be prepared to provide operational coverage during vacations, absences, and other periods when support is needed.

Transportation Safety Leadership

The Claims employee receives and processes collision files, gathers and documents supporting information, and develops the claim/investigation record.

The Road Supervisor conducts road tests and competency assessments for new and existing drivers and produces detailed telematics reporting on driver behaviour and performance.

The Manager:

• Reviews collision, claims, road-assessment, and telematics information
• Identifies driver and fleet-safety trends
• Establishes corrective-action and training priorities
• Coaches and directs the Claims employee and Road Supervisor
• Works with Operations to address driver-performance concerns
• Uses collision and telematics information to reduce preventable incidents
• Identifies systemic driver-safety issues
• Maintains sufficient working proficiency in claims processing, collision documentation, road testing, and telematics review to provide coverage when either direct report is unavailable

Health & Safety / COR

The Manager has direct ownership of the organization’s H&S/COR management system and is responsible for:

• 5+ years of progressive health and safety experience
• Transportation, trucking, transit, fleet or commercial-vehicle experience preferred
• Previous supervisory or leadership experience
• Experience with COR
• Knowledge of Alberta OHS requirements
• Experience with collision and incident investigationUnderstanding of WCB and claims processes
• Strong analytical, coaching and communication skills
• Ability to interpret claims, telematics and driver-performance information
• Willingness and ability to provide hands-on operational coverage for team members when required
• Valid Alberta driver’s license

Knowledge of Alberta National Safety Code requirements, commercial fleet safety, preventable-collision analysis, driver assessment, remedial training, telematics, vehicle-camera systems and fatigue/distracted-driving prevention would be valuable.

CTSC, CTSP, CRSP, CRST, CHSC, NCSO or COR Auditor credentials are considered assets.

Why tappCONNECT?

This is an opportunity to lead transportation safety in an organization where Claims, Driver Safety and Operations generate meaningful information that can be used to improve performance.

The Manager will have direct access to senior leadership while remaining close enough to the operation to understand the work, support the team, and step in when required.