Health Informatics Analyst

Hotel Dieu Shaver Health and Rehabilitation Centre; St. Catharines; On-site; CAD 48,000 - 54,000; Full time

Job summary

Hotel Dieu Shaver Health and Rehabilitation Centre in Niagara Region is seeking a Health Informatics Analyst to maintain and optimize the Hospital Information System and related platforms. You will train staff, develop materials, and support onboarding while collaborating with clinicians and IT teams.

Reporting to the Director of Health Informatics and Patient Relations, you will manage system upgrades, testing, and documentation, ensuring data quality and user adoption across departments, with

Qualifications

• Minimum 3–5 years of informatics/health IT experience in healthcare.
• Experience with HIS implementation and user training.
• Familiarity with Oracle Health or major HIS platforms is a plus.

Responsibilities

• Provide primary operational support for the Hospital Information System (HIS) and enterprise applications.
• Deliver staff training and develop education materials for health information systems.
• Coordinate onboarding, user access, testing and documentation; support system upgrades and maintenance.

Skills

Healthcare IT

Data analysis

Training

Project management

Change management

User support

Education

Health Informatics degree

Certification in Health Informatics (asset)

Tools

HIS platforms

Oracle Health

UKG

Emerald

WellSky

Job description

As the only rehabilitation hospital in the Niagara Region, Hotel Dieu Shaver Health and Rehabilitation Centre provides specialized post-acute hospital care and exceptional clinical outcomes through inpatient and outpatient rehabilitation and complex care programs. Our interprofessional team utilizes state of the art equipment to restore health, rebuild lives, and renew hope providing the highest quality of compassionate care to every patient. Hotel Dieu Shaver is where careers begin and flourish.

Position: Health Informatics Analyst

Position Type: Permanent Full-Time

Hours of Work: 75 Hours per pay period

Job Posting Number: N-10-26

Union: Non-Union

Wage Range: $35.18 to $39.12 PER HOUR (Salary Range - $68,600 to $76,297)

Position Objective

Hotel Dieu Shaver Health and Rehabilitation Centre (HDS) is entering a time of great opportunity and transformation. We are looking for exceptional individuals to be part of our extraordinary team and future that includes a focus on leveraging information and technology to transform how we plan and deliver patient care at Hotel Dieu Shaver Health and Rehabilitation Centre and across the Niagara region.

Reporting to the Director of Health Informatics & Patient Relations, the Health Informatics Analyst will play a critical role in the maintenance and optimization of the Hospital Information System (HIS) and other information systems (e.g., UKG, Emerald, WellSky) within Hotel Dieu Shaver. This role involves collaborating with multidisciplinary teams, staff onboarding and training on information systems, troubleshooting, and supporting staff through the transition. The Analyst will be responsible for developing HIS and other information systems training materials, delivering classroom training, virtual training, one-on-one training, coordinating onboarding for new staff, maintaining training content, and assisting in system testing. This role may include extended hours or on-call responsibilities during key phases of HIS system updates or emergencies.

Key Responsibilities

Clinical and Business Application Support

• Serve as the primary operational support resource for the Hospital Information System (HIS) and other enterprise applications.
• Provide first-line troubleshooting and issue resolution for clinical, operational, and business systems.
• Manage and monitor support requests, escalating issues when required.
• Investigate system incidents, identify root causes, and recommend corrective actions.
• Liaise with Digital Health teams, vendors, and regional partners to resolve technical and workflow issues.
• Support application upgrades, patches, enhancements, and maintenance activities.
• Assist with user account administration, access requests, and security role assignments.
• Maintain application documentation, configuration records, and system inventories.

Supported Systems May Include

• Oracle Health / Cerner Millennium
• UKG
• Emerald
• WellSky
• Clinical and operational reporting solutions
• Microsoft 365 applications
• Other approved digital health technologies

Training, Education and Adoption

• Develop, maintain, and deliver end-user training programs for all health information systems and business applications.
• Create education materials, quick-reference guides, job aids, workflow documentation, videos, and e-learning resources.
• Coordinate and facilitate orientation training for all staff, physicians and students
• Deliver classroom, virtual, and one-on-one system training.
• Maintain training schedules, attendance records, competencies, and learning documentation.
• Support and mentor unit-based super users.
• Assess learning needs and recommend education strategies.
• Coordinate communication and education activities related to system changes, upgrades, and new functionality.

Workflow Analysis and Optimization

• Analyze clinical and administrative workflows to identify opportunities for improvement.
• Collaborate with clinicians, physicians, and operational leaders to optimize system usage and adoption.
• Recommend solutions that improve efficiency, patient safety, documentation quality, and user experience.
• Participate in process improvement initiatives and workflow redesign projects.
• Support standardization of workflows across departments.
• Monitor data quality and documentation compliance indicators.

Onboarding and User Support

• Coordinate technology onboarding activities for all new staff and providers.
• Ensure timely completion of system access, education, and competency requirements.
• Act as the primary point of contact for day-to-day user support.
• Conduct rounding with departments to identify issues, training needs, and optimization opportunities.
• Maintain a customer-focused approach to support and service delivery.
• Provide immediate support during critical workflow or application issues.

Testing and Implementation

• Participate in the planning, implementation, testing, and evaluation of new technologies and system enhancements.
• Develop test plans, test scripts, and testing documentation.
• Coordinate User Acceptance Testing (UAT) activities.
• Validate workflows and ensure solutions meet operational requirements.
• Support project teams during system implementations and upgrades.
• Assist with go-live planning, end-user readiness, and stabilization activities.
• Monitor and evaluate post-implementation outcomes.

Downtime, Business Continuity and Readiness

• Maintain system downtime procedures and documentation.
• Coordinate downtime education and organizational preparedness activities.
• Participate in downtime testing and recovery exercises.
• Support business continuity planning for clinical and operational systems.
• Ensure staff understand downtime workflows and emergency procedures.

Relationship Management

• Build strong relationships with physicians, clinical teams, leaders, and external partners.
• Facilitate stakeholder meetings and gather system requirements.
• Support change management and user engagement activities.
• Promote positive adoption of healthcare technologies.
• Act as a trusted advisor for operational informatics matters.

Qualifications

Education:

• College Diploma or University degree specializing in Health Informatics, Health Information Management, or a related field is required.
• Certification in Health Informatics or related field is an asset.

Experience

• Minimum of 3-5 years of experience in informatics or health IT in a healthcare setting, preferred.
• Demonstrated experience with HIS implementation, including user training and support.
• Familiarity with Oracle health or other major HIS platforms an asset.

Skills

• Strong understanding of operational and clinical workflows in a healthcare setting.
• Ability to communicate effectively with clinical and non-clinical partners.
• Proficiency in project management principles, with the ability to manage multiple priorities.
• Analytical skills for assessing data, identifying trends, and implementing improvements.
• Experience with change management and user adoption strategies in a healthcare setting.

Key Competencies

• Customer Service Excellence: Provides responsive, professional, and solution-focused support to all users.
• Training and Knowledge Transfer: Delivers engaging education programs that build user confidence and technology adoption.
• Healthcare Informatics Expertise: Applies technology and workflow knowledge to improve