Health Coordination Case Coordinator

WRHA Community Health Services; Winnipeg; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading community health service is seeking a Health Coordinator to deliver intensive case management for clients with complex home care needs. The role demands comprehensive assessments and collaboration with various health sectors to enhance client independence and ensure quality care. Candidates must possess relevant education and experience in the health sector, and effective communication and conflict resolution skills are essential.

Qualifications

• Four years relevant experience in Community Home Care or Community Mental Health required.
• Licensure/registration as per profession designation is necessary.
• Experience in functional assessments preferred.

Responsibilities

• Provide guidance and direction to Integrated Service Workers.
• Maintain ongoing contact with clients to adjust care plans.
• Ensure service delivery adheres to program guidelines.

Skills

Conflict resolution

Critical thinking

Interpersonal communication

Team collaboration

Professional judgment

Education

BSW, OT, PT, BScPN, RPN, BN, RN, SLP, RD

Tools

Computer software

Job description

Health Coordination (HCP) is a Centralized Home Care program team offering innovative and creative intensive case management for clients with significant complex home care needs. Health Coordination helps facilitate patient flow and transition as well as assisting Community Home Care teams with complex case management. Health Coordination case-manages Home Care Special Contract clients to ensure the delivery of services adheres the guidelines of that program and to ensure clients are provided the best quality of life with dignity.

Health Coordinators provide guidance and direction to Integrated Service Workers and Resource Coordinators, with direction from the team manager as appropriate. Health Coordinators possess unique skills in the assessment and resolution of high-risk complex matters and are required to provide comprehensive assessments with thorough documentation to ensure services are in accordance to the WRHA strategy of right care, right time, right place.

Health Coordinators maintain regular ongoing contact with their clients to adjust the care plans and to ensure services are in accordance to guidelines that focus on client-centered solutions and the program works closely alongside Community Home Care, and partners with Hospital-based Home Care, Primary Care and Community Mental Health to focus on the development external resources that enhance independence, and breaks down silos of care. Health Coordinators are leaders in offering quality care and support that is accessible, timely and transitional.

Experience

• Four years of recent and relevant experience and demonstrated competency in Community Home Care, Community Mental Health or Primary Care is required.
• Experience as a Case Coordinator in Community Health Services or experience as a Community Mental Health worker is considered an asset.
• Experience in completion of in home or in hospital client functional assessments.
• Thorough understanding of recovery and rehabilitation practice, principles and philosophy.
• Demonstrated conflict resolution skills, and or mediation experience with complex client situations.
• Recent and relevant continuing professional education in relevant / related clinical area preferred.

Education (Degree / Diploma / Certificate)

• BSW, OT, PT, BScPN, RPN, BN, RN, SLP, RD, or related health / human services degree required.

Certification / Licensure / Registration

• Valid driver’s license and a vehicle.
• Licensure / registration as per profession designation required.
• If successful applicant is a Registered Dietitian, must be a graduate of a recognized dietetic internship program accredited by Dietitians of Canada.

Qualifications and Skills

• Computer-based knowledge and experience required.
• Excellent interpersonal, oral and written communication skills, including conflict resolution and mediation.
• Ability to work independently and collaboratively with others in an inter-professional team.
• Excellent professional judgment, critical thinking, clinical reasoning and decision-making skills.
• Demonstrated ability to prioritize, remain organized, take initiative and work under pressure with strict timelines and in high-risk complex care situations.
• Demonstrated leadership abilities.
• Demonstrated risk-management and crisis management experience.
• Knowledge of The Freedom of Information and Protection of Privacy Act (FIPPA).
• Knowledge of The Personal Health Information Act (PHIA).

Physical Requirements

• May be exposed to infectious diseases, blood and body fluids, toxic materials, noise, allergens, physical and emotional stress.
• May encounter aggressive and / or agitated clients / visitors / staff.
• Available to work days and weekends. May be required to work evenings.
• May be required to work in other Community Areas and across all areas in the Winnipeg region.