Health Claims Administrator

03302 GIP Atlantic Canada Ltd; Paradise; On-site; CAD 65,000 - 90,000; Full time

Job summary

Green Infrastructure Partners Inc. (GIP) is seeking a Health Claims Administrator to oversee and coordinate workers’ compensation claims across Canada, supporting injury management, return-to-work plans, and regulatory compliance.

You will work with employees, HR, legal teams, healthcare providers, and boards to ensure accurate records and risk reporting. Role emphasizes privacy, data integrity, and continuous improvement of claims processes, with multi‑jurisdictional experience and strong

Qualifications

• Minimum 3 years of experience in Workers’ Compensation claims administration, disability management, occupational health, Human Resources, or a related field; multi‑jurisdictional Canadian claims experience is a strong asset.
• Post‑secondary education in Disability Management, Occupational Health & Safety, or related discipline; professional certifications are an asset.
• Working knowledge of Canadian Workers’ Compensation systems, legislation, policies, and claims processes.
• Understanding of disability management, return-to-work programs, workplace accommodations, and Canadian Human Rights obligations relating to disability.
• Knowledge of Canadian privacy legislation and best practices for managing confidential health information with integrity and accountability.
• Strong organizational, planning, and time‑management skills with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication, relationship‑building, and customer service skills with analytical and problem solving abilities.
• Ability to work in an office‑based environment; occasional travel or site visits may be required.

Responsibilities

• Coordinate and monitor WCB claims across multiple Canadian jurisdictions, including lost-time and medical aid claims.
• Review incident reports, claim information, and supporting records for accuracy, completeness, and compliance.
• Maintain complete claim files, correspondence, databases, and reporting systems, ensuring accurate and reliable information.
• Gather and organize employer documentation required by Workers’ Compensation Boards and other stakeholders.
• Act as a liaison between employees, management, healthcare providers, legal representatives, Human Resources, and Workers’ Compensation Boards.
• Provide guidance to employees and leaders on claim processes, documentation requirements, return-to-work programs, and workplace accommodations.
• Monitor claim status, recovery progress, return-to-work activities, and required follow-up actions.
• Track modified work programs and accommodation plans to support coordinated return-to-work activities.
• Ensure claims administration activities comply with applicable provincial Workers’ Compensation legislation, policies, procedures, and company standards.
• Protect employee health information in accordance with Canadian privacy legislation and company policies.
• Maintain confidentiality, professionalism, discretion, and data integrity in all claims-related records and communications.
• Analyze claims, injury, and disability data to identify trends and support risk management initiatives.
• Prepare regular reports and summaries for management on claim activity, trends, and return-to-work outcomes.
• Recommend process improvements to strengthen the efficiency and effectiveness of claims administration.

Skills

Workers’ Compensation claims

Disability management

Occupational health

Multijurisdictional claims

HR knowledge

Education

Post-secondary education in Disability Management or Occupational Health & Safety

Job description

Come help build the future, where our work makes the world work!

SUMMARY

Reporting to the Senior Manager, National Safety Claims - HSEQ, the Health Claims Administrator is responsible for administering and coordinating occupational injury, illness, disability, and Workers’ Compensation Board (WCB) claims across multiple Canadian jurisdictions. You will work closely with employees, healthcare providers, management, Human Resources, legal representatives, and Workers’ Compensation Boards to support effective claims management, return-to-work planning, and regulatory compliance. You will maintain accurate records, protect confidential employee health information, and provide reporting and insights to support risk management and continuous improvement.

PRIMARY SCOPE OF ROLE

Claims Administration and Coordination

Coordinate and monitor WCB claims across multiple Canadian jurisdictions, including lost-time and medical aid claims. Review incident reports, claim information, and supporting records for accuracy, completeness, and compliance. Maintain complete claim files, correspondence, databases, and reporting systems, ensuring accurate and reliable information. Gather and organize employer documentation required by Workers’ Compensation Boards and other stakeholders.

Stakeholder Support and Return-to-Work Coordination

Act as a liaison between employees, management, healthcare providers, legal representatives, Human Resources, and Workers’ Compensation Boards. Provide guidance to employees and leaders on claim processes, documentation requirements, return-to-work programs, and workplace accommodations. Monitor claim status, recovery progress, return-to-work activities, and required follow-up actions. Track modified work programs and accommodation plans to support coordinated return-to-work activities.

Compliance, Confidentiality and Data Integrity

Ensure claims administration activities comply with applicable provincial Workers’ Compensation legislation, policies, procedures, and company standards. Protect employee health information in accordance with Canadian privacy legislation and company policies. Maintain strict confidentiality, professionalism, discretion, and data integrity in all claims-related records and communications.

Reporting, Analysis and Continuous Improvement

Analyze claims, injury, and disability data to identify trends and support risk management initiatives. Prepare regular reports and summaries for management on claim activity, trends, and return-to-work outcomes. Recommend process improvements to strengthen the efficiency and effectiveness of claims administration.

POSITION REQUIREMENTS

• Minimum 3 years of experience in Workers’ Compensation claims administration, disability management, occupational health, Human Resources, or a related field; experience in construction, industrial, energy, or similar high-risk industries is preferred, and multi‑jurisdictional Canadian claims experience is a strong asset.
• Post‑secondary education in Disability Management, Occupational Health & Safety, or a related discipline is preferred; relevant professional certifications are an asset.
• Working knowledge of Canadian Workers’ Compensation systems, legislation, policies, and claims processes.
• Understanding of disability management, return-to-work programs, workplace accommodation practices, and Canadian Human Rights obligations relating to disability and accommodation.
• Knowledge of Canadian privacy legislation and best practices for managing confidential health information, supported by demonstrated integrity, discretion, and accountability.
• Strong organizational, planning, and time‑management skills, with exceptional attention to detail and the ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication, relationship‑building, and customer service skills, combined with strong analytical and problem solving abilities and a commitment to adaptability and continuous learning.
• Ability to work in an office‑based environment; occasional travel or site visits may be required.

Disclaimers

Artificial Intelligence (AI) Disclosure: We may use AI‑enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI‑generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers. Vacancy Status: This posting is for an existing job vacancy.

Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Our People

Our People At Green Infrastructure Partners (GIP), our people are among the best.

Our most valuable asset is our people – comprising our employees, customers, and the public.

Nothing is more important than our people coming to work happy and leaving safely.

GIP team members are at the heart of our success in designing and delivering infrastructure projects safely, thoughtfully, and with the highest quality.

Our Work

The work we do impacts lives. It impacts our schools and neighbourhoods, shaping our communities and cities.

We are one of Canada’s largest and fastest-growing construction companies.

Every day, our people design, deliver, and maintain infrastructure for Canada’s rapidly growing cities.

From demolition, shoring, and foundations to excavation, remediation, structures, paving, and the production of materials, we have the unique ability to self‑perform all project scopes without reliance on subcontractors.

The work we do at GIP today will carry us into a better, greener, and safer tomorrow.

Our Culture

We are committed to fostering a work environment that embraces Diversity, Equity, Inclusion and Belonging for all so our people benefit from the creative solutions that come from embracing differences.

Sustainability is part of our DNA. We focus on recycling and reusing materials by repurposing old roads and reengineering them into new ones, thereby keeping tons of used materials out of our landfills.

As we look to the future, we need creative, ambitious, and innovative professionals who can help us to build the world of tomorrow, today.

If you want to work for a world‑class organization that provides an exceptional career experience with an inclusive and collaborative culture, this opportunity is for you!