Systems Navigation Support Worker

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 33,000 - 39,000; Full time

Job summary

Winnipeg Regional Health Authority (WRHA) is seeking a Systems Navigation Support Worker as part of the My Health Team. The role focuses on enhanced primary care service integration, helping clients navigate the health system and connect with community resources.

You will work with a multidisciplinary team in clinics, homes, and community settings, providing outreach, information, and support to clients who may face health inequities.

Qualifications

• Two years of related experience with people with mental health issues or other human service.
• Experience with populations facing health inequities and determinants of health.
• Experience/education with de-escalation techniques.
• Life skill teaching and support to individuals with mental health issues or disabilities.
• Experience in developing, planning and coordinating services.
• Requires a valid driver's license and a vehicle.

Responsibilities

• Assist in carrying out individual service plans under the primary care provider.
• Support rehabilitative and supportive functions including skill building and development of supports.
• Link clients to formal and informal support networks and community resources.
• Provide information and consultation to families about skill building and supports.
• Engage in outreach to homebound clients and work across clinic and community settings.

Skills

Networking

Communication

Interpersonal skills

Flexibility

Teamwork

Problem resolution

Crisis intervention

Community health knowledge

Accuro knowledge

Computer literacy

Education

Human services education

Tools

Accuro

Job description

$24.207 , $24.946 , $25.785 , $26.655 , $27.538 , $28.405

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.

My Health Team is a collaborative partnership between independent primary care practices, community organizations and regional health authorities. Partners work closely with one another to plan, develop and provide enhanced local primary care services to their client populations within their geographic area. This also will support the client journey through the health system and across community and acute care.

Through collaboration and partnership across various health, social service and community sectors, the program strives to promote mental health and well-being for all, to reduce inequities and their impact on vulnerable populations, and to work towards sustainability of mentally healthy individuals and communities.

The primary focus of the My Health Team is on enhanced primary care service through integration of healthcare services on health promotion, disease prevention, chronic disease self-management, and linkage with community-based resources. As a member of a multidisciplinary team the Systems Navigation Support Worker will assist in carrying out individual service plans under the direction of Primary care provider. The Systems Navigation Support Worker is responsible for rehabilitative and supportive functions including skill building/enhancement; creation and maintenance of formal and informal support networks; linking to and maintaining formal and informal support services; provision of appropriate and accurate information and consultation with families as related to skill building/enhancement and development of supports; community needs; identifying clients at risk for illness; strengthening and increasing supportive referral networks; and identifying linkages to community-based resources to assist all Network clients in navigating the service systems.

Service delivery will take place according to client’s needs: at the client’s primary care home or in the community, including at the client’s workplace or home. The Systems Navigation Support Worker will work to provide outreach to homebound clients, and will also serve to meet clients where their needs can be met. They will work in the community, in the clinic, and with respective RHA and community partners.

Experience

• Two years of related experience with people with mental health issues, or other human service.
• Experience with population who faces health inequities and challenges with determinants of health.
• Experience/education with de-escalation techniques.
• Experience in life skill teaching and support to individuals who struggle with mental health issues or other disabilities or conditions.
• Experience in developing, planning and coordinating services.

Education (Degree/Diploma/Certificate)

• University or College education in human services, other related disciplines, or high school diploma and related training/experience.

Certification/Licensure/Registration

• Requires a valid driver's license and a vehicle.

Qualifications And Skills

• Effective networking and agency relations skills.
• Knowledge of assessment, crisis intervention, service coordination and community consultation.
• Able to use problem resolution skills to handle sensitive and complex issues related to multiple service involvement and interdisciplinary teams.
• Knowledge of community health and support services.
• Knowledge of immigrant and Indigenous issues and cultural issues an asset.
• Demonstrated skills and competence to establish supportive, trusting relationships with individuals, and other stakeholders.
• Demonstrate flexibility, creativity and be an enthusiastic team member.
• Excellent communication and interpersonal skills.
• Knowledge of Recovery as it applies to individuals with mental illness is an asset.
• Accuro knowledge an asset.
• Computer literacy.

Physical Requirements

• Evening and weekend work will be required.

This term position may end earlier as outlined in your collective agreement.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.