Health Business Consultant (nurse) II

Intello Technologies Inc.; Burnaby; Hybrid; CAD 70,000 - 116,000; Full time

Job summary

A leading health technology company is seeking a Health Business Consultant to optimize clinical practices and support teams. The role involves quality assurance, operational support, and clinical mentoring, requiring a Bachelor's in Nursing and extensive clinical experience. Join a flexible, diverse team focused on improving healthcare outcomes across Canada.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth opportunities

Community involvement

Qualifications

• Minimum of 5 years in a clinical role with expertise in quality assurance.
• Fluency in French and English required.
• Experience with clinical technology tools.

Responsibilities

• Oversee best practices across health clinics.
• Support professionals for complex cases and onboarding.
• Design clinical tools based on evolving needs.

Skills

Analytical mindset

Attention to detail

Organizational skills

Influential leadership

Interdisciplinary collaboration skills

Education

Bachelor of Science in Nursing

Tools

EMR

Google Workspace

MS Office

Job description

Select how often (in days) to receive an alert:

**Possibility to work from our Quebec City office as well.

Open to a hybrid work model.

Status: Permanent, full-time (37.5 hours/week)

Schedule: Monday to Friday, daytime hours

The Impact You'll Have and What We'll Accomplish Together

At TELUS Health, we value excellence in every detail and recognize the exceptional impact of everyprofessional. We believe clinical quality is a team sport — and that rigor can coexist with innovation andhumanity. As a Health business consultant, you will play a strategic role in the continuous improvementof clinical practices, process optimization, and support for frontline teams.

Are you passionate about quality, care harmonization, and clinical talent development? Keep reading —this opportunity is for you.

How You Will Contribute

1.Quality Assurance | Best Practice Expert

• Oversee the application of professional standards and best practices across all preventive and occupational health clinics in Quebec
• Review and update clinical procedures in collaboration with teams, based on field realities
• Develop and lead internal audits; prepare teams for external audits (e.g., professional orders, accreditations)
• Support professionals during evaluations, professional inspections, and in response to official requests
• Ensure standardized practices across sites to improve consistency and efficiency
• Keep computerized care methods and techniques up to date and supervise audit follow-ups
• Implement a continuing education program to promote ongoing improvement

2.Operational Support | Solutions Optimizer

• Design and revise clinical tools (forms, questionnaires, collective prescriptions, etc.) based on evolving clinic needs
• Participate in the evaluation and implementation of new services, programs, or equipment
• Lead special projects at the regional or national level
• Support clinical leadership in developing initiatives that enhance agility and quality

3.Clinical Support | Team Partner

• Provide clinical support to professionals for complex cases, escalations, and protocol or standard clarifications
• Collaborate in the onboarding of new physicians
• Participate in OH physician clinical meetings and serve as a liaison with clinical operations
• Develop harmonized clinical training modules and provide “train-the-trainer” coaching
• Work closely with the Medical Director on the analysis and management of critical clinicalsituations

Qualifications

Your Profile

• Education: Bachelor of Science in Nursing
• Experience: Minimum of 5 years in a clinical role, with strong expertise in quality assurance, training, orpractice management
• Languages: Fluency in French and English, both spoken and written

Key Skills:

• Influential leadership, organizational skills, and results-oriented
• Ability to clearly and empathetically explain clinical issues
• Analytical mindset, attention to detail, and strong interdisciplinary collaboration skills
• Experience with clinical technology tools (e.g., EMR, EPC); proficiency with Google Workspace orMS Office

Advanced knowledge of English is required because you will on a regular basis interact in English withexternal parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $70,000-$116,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.