Head of Product Experience, FC

Global Sports Jobs Limited; Vancouver; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Vacation 3 weeks

Sick time 10 days

Extended health/dental/vision

Life insurance

Retirement plan

Bonus eligibility

Job summary

EA Sports FC's Quality Verification and Standards (QVS) team delivers actionable insights that help game teams optimise performance and elevate gameplay. The Head of Product Experience will partner with senior leaders to ensure all FC player experiences exceed expectations through playtesting, research, and analysis.

The role requires deep football knowledge and game development experience to evaluate experiential quality across platforms and live services.

Qualifications

• Experience in design thinking and user-centric product development.
• Strong leadership and collaboration with executives and senior producers.
• Proven ability to influence cross-functional initiatives and stakeholders.
• Analytical mindset with familiarity with metrics and risk management.

Responsibilities

• Lead the Experiential Quality function for EA Sports FC, building a high-impact team.
• Guide strategic planning and execution for new and existing experiences within the FC ecosystem.
• Establish a quality assessment framework translating player goals into actionable insights.
• Champion a player-centric quality approach using research and data to guide decisions.
• Collaborate with Consumer Insights and PX Research to expand reach and appeal of EA Sports FC.
• Align experiential quality initiatives with broader product objectives across teams.

Skills

Design thinking

User experience

Leadership

Cross-functional

Executive influence

Analytics

Job description

About the Role

EA Sports FC's Quality Verification and Standards (QVS) team is an integral part of the development process, delivering actionable insights that support game teams in optimising software performance and elevating gameplay. The Head of Product Experience, FC, will partner closely with senior production and creative leaders to ensure that all FC player experiences exceed player expectations, validated through large and small scale playtesting, research, competitive analysis and understanding the community. The role applies in-depth knowledge of football (soccer) and game development to objectively evaluate experiential quality, ensuring gameplay, modes, and live services authentically reflect the sport, its culture, and evolving fan expectations across multiple platforms.

Key Responsibilities

• Lead, grow and evolve the Experiential Quality function within the FC franchise, building a team relentlessly focused on driving positive impact on quality and player experience.
• Support the strategic planning and execution for new and current experiences within the EA Sports FC ecosystem, understanding player needs and market trends to innovate and deliver compelling features and gameplay.
• Work closely with the FC Product team to establish a quality assessment framework that translates player experience goals into actionable insights that feed back into the development process in a cohesive and streamlined manner.
• Champion a rigorous, player-centric quality approach by leveraging research, player sentiment, and data to guide every decision about experiential quality.
• Support execution and implementation of strategies designed to identify, acquire and engage new cohorts of players, working with Consumer Insights and PX Research to expand the reach and appeal of EA Sports FC.
• Collaborate effectively with cross-functional partner teams and contribute significantly to the broader Product Centre to align experiential quality initiatives with overall business and product objectives.

Required Experience & Qualifications

• 10+ years of game production, game design or game product leadership experience, with at least 5 years in a senior leadership role.
• Deep understanding of design thinking, user experience, and systems-level product development.
• Influence-oriented, with the ability to collaborate with other leaders such as Executive Producers and Lead Producers, guiding the collective group to the best action, decision, or result.
• Experience working with creative leaders, UXR, marketing, and quality verification teams.
• Strong track record of influencing executive stakeholders and leading cross-functional initiatives.
• Experience working in fast-paced, high-growth environments.
• Analytical mindset with hands-on experience with development tools, metrics, and risk management frameworks.
• Excellent communication, negotiation, and leadership skills.

Preferred Skills

• Past experience with football-related games and products strongly preferred.

Salary

• If residing in a different location, a recruiter will advise on the applicable range and benefits; pay offered will be determined based on relevant business and candidate factors such as education, qualifications, certifications, experience, skills, geographic location, or business needs.

Benefits & Perks

• For Canada, benefits include vacation (3 weeks per year to start) and 10 days per year of sick time.
• Paid top-up to EI/QPIP benefits up to 100% of base salary when welcoming a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave).
• Extended health/dental/vision coverage, life insurance, disability insurance, and a retirement plan for regular full-time employees.
• Certain roles may also be eligible for bonus and other incentive programs.