Head of Group Benefits Administration

First Canadian Financial Group; Edmonton; On-site; CAD 110,000 - 190,000; Full time

Benefits offered by this job

Vacation & PTO

Retirement plan with employer match

Health & Wellness Spending Account

Educational assistance and career dev.

Early finish on Fridays

Employee Assistance Program and disc.%

On-site gym

Bilingualism premium for French (where

Job summary

First Canadian Group Benefits in Edmonton is seeking a senior leader to build and lead the group administration team from the ground up, shaping processes, workflows and service delivery for plan sponsors and members.

You will work with senior leaders to design scalable administration models, drive continuous improvement, data quality and compliance while maintaining an exceptional client experience. This on-site role offers growth potential in a collaborative environment.

Qualifications

• 5–10 years of group benefits administration experience.
• 3–5 years in a people leadership or senior supervisory role.
• Experience building or significantly improving an administration function — process design and team development experience is highly valued.
• Bachelor's degree in Business Administration, Human Resources or equivalent.
• Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
• Strong interpersonal and communication skills — effective with clients, team members and senior stakeholders alike.

Responsibilities

• Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
• Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
• Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
• Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
• Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
• Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
• Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
• Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
• Other duties as assigned.

Skills

Group benefits administration

People leadership

Process design

Stakeholder collaboration

Project management

Data-driven improvement

Education

Bachelor's degree in Business Administration, Human Resources or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

First Canadian Group Benefits in Edmonton is seeking a senior leader to build and lead the group administration team from the ground up, shaping processes, workflows and service delivery for plan sponsors and members.

You will work with senior leaders to design scalable administration models, drive continuous improvement, data quality and compliance while maintaining an exceptional client experience. This on-site role offers growth potential in a collaborative environment.