Senior Group Benefits Administrator

First Canadian Insurance Corporation; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and Earned Time Off

Group Retirement Savings Plan with EMP

Health & Wellness Spending Account

Educational assistance and career dev.

Early finish on Fridays

Employee Assistance Program

On-site gym

Bilingualism premium (French)

Job summary

First Canadian Insurance Corporation in Edmonton seeks an experienced Group Benefits administrator to manage group conversions, implement plans with clients, and maintain excellent service standards. You will work closely with the sales team and administrators to ensure smooth transitions and accurate, timely responses through our CRM system and Microsoft Office tools.

The role requires 5+ years in Group Benefits administration, strong customer service skills, and fluency in English with French

Qualifications

• Bachelor’s degree or equivalent work experience considered in lieu of degree.
• Minimum 5+ years in Group Benefits administration, claims or related field.
• Proficiency with software and technology platforms.
• Intermediate MS Office (Word/Excel) skills with spreadsheets and databases.
• Strong customer service skills and professional client interactions.

Responsibilities

• Assist the Manager, Group Administration with conversion and transition of groups and members to a new platform.
• Coordinate with internal sales team and clients on new implementations and plan setups.
• Use CRM to track and respond to inquiries within service standards.
• Investigate, research and resolve client issues with timely, accurate solutions.
• Provide feedback to Business Analysts on user experience and system enhancements.
• Suggest improvements to processes and handle other duties as assigned.

Skills

Group Benefits experience

Customer service

English proficiency

French language (asset)

CRM systems

Microsoft Office

Problem solving

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM system

Microsoft Office

Job description

First Canadian Insurance Corporation in Edmonton seeks an experienced Group Benefits administrator to manage group conversions, implement plans with clients, and maintain excellent service standards. You will work closely with the sales team and administrators to ensure smooth transitions and accurate, timely responses through our CRM system and Microsoft Office tools.

The role requires 5+ years in Group Benefits administration, strong customer service skills, and fluency in English with French