Head of Global People Operations

Banyan Software; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Banyan Software is seeking a senior, hands-on People Operations leader to build and run an AI-enabled, global HR operations engine. You will own systems, workflows, compensation, data analytics, and compliance across multiple jurisdictions, partnering with IT, Finance, and Legal to scale globally.

The role emphasizes building scalable processes, leading an AI-driven HRIS rollout, and delivering measurable improvements in efficiency and decision quality.

Qualifications

• Hands-on People Operations builder with 8–12 years in global organizations.
• AI-enabled people processes experience.
• Policy and employment compliance across multiple jurisdictions.
• Data-driven thinker linking people data to enterprise data platforms.
• Comfort operating in ambiguity and scaling across decentralized environments.
• Collaborative and influential across HR, Finance, IT, Legal, and business leaders.
• Bachelor's degree required; advanced degree or certifications are a plus.

Responsibilities

• Own the day-to-day design and delivery of Banyan's global people infrastructure: systems, processes, compensation programs, data, and AI-enabled workflows.
• Lead the selection and implementation of a modern, AI-enabled global HR system (RFP, vendor eval, data migration, integrations).
• Partner across HR, Finance, IT, Legal and business units to build infrastructure, insights, and processes for growth.
• Run global compensation programs, job architecture, benchmarking, and pay equity governance.
• Own benefits delivery infrastructure and global employment compliance posture; work with Legal on policy and jurisdictional requirements.
• Identify high-value AI/automation use cases across talent acquisition, onboarding, service, and comp cycles; ship workflows and measure impact.
• Own TA systems infrastructure: ATS config, governance, data integrity, and integrations with HRIS.
• Build the global analytics capability: define metrics, dashboards, and predictive insights.
• Build and lead a high-performing global team with clear priorities and execution rhythms.

Skills

People ops builder

AI & automation fluency

Policy & compliance fluency

Data & systems mindset

Ambiguity tolerance

Collaborative influence

Education

Bachelor's degree

Job description

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build, and grow great enterprise software businesses around the world that have dominant positions in niche vertical markets. Founded in 2016 with a permanent capital base, Banyan follows a buy-and-hold-for-life strategy designed to preserve founder legacies and support long-term growth. Banyan is proud to be Great Place to Work® Certified, committed to making an enduring impact, and recognized for the last five years as one of the fastest-growing private companies in the U.S. on the Inc. 5000, as well as a top 10 company on the Deloitte Technology Fast 500.

The Role:

Banyan Software acquires vertical market software companies and holds them for the long term. Most People Operations roles maintain what exists — this one is about building what doesn't, with AI at the core. You'll be the builder of an AI-native global people operations engine, including HR and TA systems, workflows, compensation processes, data, and analytics.

A key early priority will be running the workstream to select and implement a modern, AI-enabled global HR system that connects into Banyan's broader enterprise data and technology platform. You'll partner across HR, Finance, IT, Legal, and the broader business to build the infrastructure, insights, and intelligent processes that enable better decisions and sustained growth.

• People Operations & AI Execution: Own the day-to-day design and delivery of Banyan's core people infrastructure for our global HQ and Operating Groups — systems, processes, comp programs, data, and the AI-enabled workflows that make them faster and smarter.
• People Processes & Workflows: Own the end-to-end design and delivery of core people processes across the employee lifecycle: hiring, onboarding, transitions, offboarding, transactions, and employee service. Build, ship, iterate. Drive efficiency through standardization and automation.
• HR Operational Engine for HRBPs: Own the infrastructure that enables our decentralized HRBP model — HRIS configuration and governance, people services workflows, policy and framework documentation, and the tools HRBPs rely on to support portfolio companies.
• Compensation Programs & Governance: Run global compensation programs and annual cycles. Own job architecture, leveling, benchmarking, and pay equity analysis. Build and maintain the decision frameworks that keep comp questions from escalating unnecessarily.
• HR Systems Leadership: Lead the selection and implementation of a modern, AI-enabled global HR system — RFP, vendor evaluation, configuration, data migration, integrations, and rollout. Partner with IT on performance, security, and scalability.
• Benefits Execution Infrastructure: Own the systems, processes, and operational workflows that support benefits delivery globally. You are the operational partner ensuring benefits infrastructure runs cleanly and integrates with HR systems as we grow.
• HR Policies & Global Employment Compliance: Own Banyan's people policies and global employment compliance posture. Partner with Legal on employment law, employee data privacy, and jurisdictional requirements. Keep the handbook current and consistent.
• Hands-on Automation & Workflow Build: Identify high-value AI and automation use cases across talent acquisition, onboarding, employee service, and comp cycles. Evaluate tools, configure them, ship the workflows, and measure impact.
• Talent Acquisition Systems: Own the systems infrastructure that supports TA globally — ATS configuration and governance, recruiting workflow automation, candidate data integrity, and integrations between TA tools and the broader HRIS. Partner with Talent Acquisition leads to ensure the tech stack supports hiring velocity and a consistent candidate experience across OpCos.
• People Analytics & Reporting: Build the global analytics capability. Define key metrics, ship dashboards, and generate predictive insights on attrition, hiring, comp, and engagement. Connect people data into the broader enterprise data platform.
• Team Leadership: Build and lead a high-performing global team. Set priorities, establish operating rhythms, and hold a high bar for execution.

Qualifications for Success:

• Hands-on People Operations builder. 8–12 years across People Ops or HR Operations in global organizations. You've personally built and shipped HRIS implementations, comp programs, analytics dashboards, and workflows.
• AI and automation fluency. You've personally built and shipped AI-enabled people processes. You know the tools — HRIS AI, agent platforms, workflow automation, analytics AI — and you can tell vendor hype from real capability.
• Policy and employment compliance fluency. You've built and maintained HR policies and managed global employment compliance across multiple jurisdictions. You partner well with employment counsel and know when to elevate.
• Data and systems mindset. You think in systems and data flows. You understand how people data connects to a broader enterprise data platform, and you work credibly alongside data engineers and IT teams.
• Comfortable with ambiguity and scale. You make sound decisions with incomplete information, adapt quickly, and have operated in complex, decentralized, multi-entity environments.
• Builder energy. You scale systems, processes, and infrastructure by building them yourself first. You balance hands-on execution with strategic thinking and finish what you start.
• Collaborative and influential. You partner effectively across HR, Finance, IT, Legal, and business leaders. You influence without authority, communicate clearly, and deliver without surprises.
• Bachelor's degree required; advanced degree or relevant certifications are a plus.

We're building a team that reflects the diversity of the businesses and communities we serve. If this role excites you, we want to hear from you, even if your background doesn't match every detail above.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.