Head of Fund Accounting & Client Relations

Financeroles; Toronto; On-site; CAD 119,000 - 161,000; Full time

Job summary

Citco, a leading fund administrator, seeks an experienced professional to join the Fund Accounting team in Canada. You will manage client relationships, review financial statements, and coordinate monthly reporting while collaborating with senior leadership to secure new business.

You will oversee internal teams, drive process improvements, and ensure timely delivery of reporting packages. A strong background in hedge funds and offshore experience is essential for success in this role.

Qualifications

• You have 10+ years' experience in financial services industry, particularly with hedge funds and/or investment companies.
• University degree in Accounting, Finance, Economics or professional accounting designation (CGA, CMA, CA, CPA or CFA).
• Extensive supervisory and managerial experience.
• Excellent verbal and written communication skills.
• Experience working with offshore teams.
• Proficient with Microsoft Office (especially Excel) and Outlook; demonstrated financial reporting/analytical/organizational skills.
• Proven ability to work in a challenging, deadline driven work environment.

Responsibilities

• Client Relationship Management: Maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/ product offering
• Review monthly financial statements and reconciliation packages prepared by the staff
• Act as a liaison with the client on matters relating to the preparation of the monthly reporting package
• Leverage existing client relationship to secure new business, offering our products and services
• Work in partnership with the Senior Vice President and Executive Management team to facilitate in presentations to existing and prospective clients
• Liaise internally with key functional teams to ensure awareness of key client requirements
• Visit clients regularly to evaluate service quality and identify client priorities
• Work in partnership with other Vice Presidents, oversee the resolution of complex client issues
• Ensure strong emphasis on escalation and complaints management within the team and within the department
• Manage, train and coach assigned Managers in the successful running of their teams
• Review departmental procedures and policies and supervise Managers to ensure adherence to these procedures
• Lead and initiate client video conference calls
• Liaise with clients regarding reporting requirements and deadlines; ensure delivery in an accurate and timely manner
• Ensure continuous risk assessment of current and potential new funds under administration
• Identify issues/concerns and recommend company-wide solutions for any/all high-risk projects
• Ensure fluid execution and strategy for work forecasting and allocation
• Actively manage operational risk - monthly reporting on status reports and key development issues to external clients and executive management team
• Actively participate in departmental and company-wide projects

Skills

Client relationship management

Financial reporting

Liaise with clients

Presentation to clients

Risk management

Team leadership

MS Excel / MS Office

Education

University degree in Accounting, Finance, Economics or CPA/CFA

Tools

Microsoft Office

Outlook

Job description

Citco, a leading fund administrator, seeks an experienced professional to join the Fund Accounting team in Canada. You will manage client relationships, review financial statements, and coordinate monthly reporting while collaborating with senior leadership to secure new business.

You will oversee internal teams, drive process improvements, and ensure timely delivery of reporting packages. A strong background in hedge funds and offshore experience is essential for success in this role.